Customer Support

Key Responsibilities: Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies. Customer Support andFeedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns...

HelloGreetings from Softenger Sdn Bhd.we are looking for "Customer Support"JOB TITLE:Customer SupportWORK LOCATION:KL Sentral MalaysiaJob Type: PermanentRESPONSIBILITIES:Essential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for...

Dear #folks,#english #penang #cefrb2c1Fluently speak and write in #BahasMalaysia and #English (CEFR B2 or C1 Level)Experience in the #sales or #customerservice industry - #Telesales #UpsellingskillsMinimum of Diploma in any fieldDemonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business EnglishProfessional working...

Provide step-by-step guidance to users on problem-solving techniques and solutions.Utilize knowledge bases, manuals, and resources to guide users through solutions and workarounds.Documentation:Document and maintain accurate records of user interactions, issues, and resolutions in the ticketing system.Create and update knowledge base articles to enable users...

Interact, support, be open to receiving feedback and reporting issues on behalf of client Support customers to place online orders and/or process payments and safeguard confidential information at all times. Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty. Identify and escalate priority issues through...

Represent the brand, the culture, and values of our clients Maintain a positive, empathetic, and professional attitude toward customers at all times. Handle customer's concerns positively and professionally Ensure efficient problem and complaint resolution Capture client feedback for future improvement Capture the nature of Client contacts. Acquire product...

Vacancy: Customer Success Specialist Korean SpeakerLocation - George Town ,Penang, Malaysia.Salary: Up to RM 9000Start Date: 3rd June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: 8 am - 5 pm, No Night ShiftsHead Counts: 3Language Korean + EnglishMust have B2 level English Language proficiency (reading, writing, speaking)REQUIREMENTS:...

Job ResponsibilitiesMonitor global network equipment availability and health.Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.Maintain network equipment configurations with SW updates and HW refreshes.Execute deployments of new network infrastructure, new OS...

Job ResponsibilitiesMonitor global network equipment availability and health.Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.Maintain network equipment configurations with SW updates and HW refreshes.Execute deployments of new network infrastructure, new OS...

Role:Customer Service Executive -ChatTimings:Rotational Shifts (Contract To Hire)Industry:IT-Software / Software ServicesWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Critical Thinking Thai Communication Skills good communication skills- Qualifications Education background:Bachelor's Degree or at least...

Vacancy: Customer Service - Cantonese SpeakerLocation: Penang GeorgetownSalary: RM 3800JOINING BONUS:RM 5000Work hour: 8am - 5 pmJoining Date:ASAPResponsibilities:CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS...

Vacancy: Customer Service - MandarinLocation: Penang, Malaysia.Salary: RM 3,500 (Basic) + One off relocation allowance of RM 2000.Market Support: SingaporeExperience: at least 6 months of Customer Service.Education: SPM & aboveStart Date:ASAPWork Hour: 24/7Headcount: 96Job Scope: Review seller, business and product information, short videos, and live streams...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...

Customer Service ExecutiveKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

Vacancy: Customer Service - MandarinLocation: Kelana jaya (PJ), Penang (Georgetown or Bayan Lepas) Malaysia.Salary Max: RM RM 600 night shift allowance.RM 5000 JOINING BONUSLanguage: Mandarin + EnglishHeadcounts: 30Joining Date: 4th,11th, 14th & 18th March, 2024.Work hour : Rotational ShiftEducation: SPM and aboveResponsibilities:CSS represents the brand,...

Job Title:Customer Success Specialist (CSS) #カスタマーサクセススペシャリストJob Description: Support customers to place online orders with the client.場所:Penang, Malaysia給与:RM7300 basic + Language allowance RM1000+Housing allowance RM600時間:24*7 3 rotational shift条件:1年以上のカスタマーサポート経験 / Native...

Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

Requirements:CS background of min 6 months work experience in customer support in any industry.Must be able to speak, read and write in Korean. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field Call centre experience is not a 'must' but would...

Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Call Center Customer Service Korean Call Centre skills Native Korean Korean Bilingual- Key Responsibilities:Maintaining a positive, empathetic, and professional attitude toward...