Customer Support Quality Analyst

Role: Quality Analyst - Mandarin Speaker Location: Penang Salary: RM 5,500 RM 6000 Joining Date: Immediate Joiner or with Notice Period Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions/call listening sessions with...

HelloGreetings from Softenger Sdn Bhd.we are looking for"Quality Analyst"JOB TITLE:Position : Quality AnalystWORK LOCATION:PenangJob Type: PermanentResponsibilities: Design effective training programs. Prepare training materials. Conduct training and refreshers. Support and mentor new employees. Conduct evaluations to identify areas of improvement. Monitor,...

We are currently #hiring #growthfnhiring Know someone that might be interested?ROLE:Quality Analyst - Mandarin speakerLocation: Georgetown, Penang, Malaysia.Salary Range: 6,000 (Can negotiate further if the profile is good)Language: Mandarin and EnglishSpecialization: Customer Service background (mandatory)Target Onboarding Date:ASAPType: Full-timeShift:...

Position: Quality Assurance Analyst - Mandarin SpeakerLocation: Penang, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: Video Hosting ServiceSpecialization: at least 1 year QA Experience in Content Moderation BackgroundTarget Onboarding Date: 15th June, 2024Type: Full-timeShift: 24/7Job SummaryIf you are possess with attention to details...

Responsibilities Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. Own on-time, accurate, quality...

This is Priya - IT Recruiter from amIT Global Solutions Sdn Bhd based in Cyberjaya, Selangor.amIT Global is a renowned solutions and Services provider that offers a variety of workforce solutions to clients throughout the world. Whether it's a new technology, a growing need for skills, evolving needs from people, or an impending disruption, we're here to...

Key Responsibilities: Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies. Customer Support andFeedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns...

Language:Trilingual (Mandarin, Bahasa Melayu, English)bSpecialization:Customer Service/Content Moderation backgroundcTarget Onboarding Date:ASAPdSalary Range:7,500 - 9,000eLocation:Georgetown, PenangfType:Full-timegShift:Regular shift and/or 24/7JDLead and manage a QA team - introduce and manage initiatives related to quality assuranceaudits, drive audit...

Dear #folks,#english #penang #cefrb2c1Fluently speak and write in #BahasMalaysia and #English (CEFR B2 or C1 Level)Experience in the #sales or #customerservice industry - #Telesales #UpsellingskillsMinimum of Diploma in any fieldDemonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business EnglishProfessional working...

Vacancy: Workforce Management Analyst - Mandarin Speaker Location: Penang, Malaysia Salary RM 5000 Work Schedule: Mon to Fri 24/7 shift (Weekend off) Head count 2*Malaysians Experience: 3 years Workforce Management Analyst experience Responsibilities: Develop and implement Customer Service inbound and outbound contact strategies.Verint, Genesys & AVAYA)...

Role purpose: Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in assuring...

Role: Quality Assurance ManagerReporting to: Senior Quality Assurance ManagerProject: Social Media - Content ModerationLanguage: English (Malaysians)Salary: RM 8, ,000Base Location: PenangOperation/Working days: Monday to Friday (5 days/week)Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time)Selection process: Recruiter interview >...

Planner/Scheduler I:Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules.Job LocationPenangSalary RangeDepending on experiencePosition Responsibilities:Level I Act as a key contact...

Planner/Scheduler I:Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules.Job LocationPenangSalary RangeDepending on experiencePosition Responsibilities:Level I Act as a key contact...

Represent the brand, the culture, and values of our clients Maintain a positive, empathetic, and professional attitude toward customers at all times. Handle customer's concerns positively and professionally Ensure efficient problem and complaint resolution Capture client feedback for future improvement Capture the nature of Client contacts. Acquire product...

Interact, support, be open to receiving feedback and reporting issues on behalf of client Support customers to place online orders and/or process payments and safeguard confidential information at all times. Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty. Identify and escalate priority issues through...

Vacancy: Customer Success Specialist Korean SpeakerLocation - George Town ,Penang, Malaysia.Salary: Up to RM 9000Start Date: 3rd June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: 8 am - 5 pm, No Night ShiftsHead Counts: 3Language Korean + EnglishMust have B2 level English Language proficiency (reading, writing, speaking)REQUIREMENTS:...

Vacancy: Customer Service - MandarinLocation: Penang, Malaysia.Salary: RM 3,500 (Basic) + One off relocation allowance of RM 2000.Market Support: SingaporeExperience: at least 6 months of Customer Service.Education: SPM & aboveStart Date:ASAPWork Hour: 24/7Headcount: 96Job Scope: Review seller, business and product information, short videos, and live streams...

Role:Customer Service Executive -ChatTimings:Rotational Shifts (Contract To Hire)Industry:IT-Software / Software ServicesWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Critical Thinking Thai Communication Skills good communication skills- Qualifications Education background:Bachelor's Degree or at least...

Provide step-by-step guidance to users on problem-solving techniques and solutions.Utilize knowledge bases, manuals, and resources to guide users through solutions and workarounds.Documentation:Document and maintain accurate records of user interactions, issues, and resolutions in the ticketing system.Create and update knowledge base articles to enable users...