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Quality Assurance Manager

3 months ago

Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn Full time

Language:
Trilingual (Mandarin, Bahasa Melayu, English)

b

Specialization:
Customer Service/Content Moderation background

c

Target Onboarding Date:

ASAP
d

Salary Range:
7,500 - 9,000

e

Location:
Georgetown, Penang

f

Type:
Full-time

g

Shift:
Regular shift and/or 24/7

JD

Lead and manage a QA team - introduce and manage initiatives related to quality assurance

audits, drive audit automation and efficiency, effective client and program level engagements,

work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in

projects to completion and quantification of impact. Collaborate with Training using data analysis

to identify areas of opportunities to introduce training or coaching to further improve quality in

operations.

He/she will be responsible for setting and driving the Quality strategy in accordance with the

Teleperformance BEST QA standard. He/she will drive continuous improvement within the

programs he supports.

Requirements:

Requirements:

Experience in managing quality control/quality analysis organization or leading

cross functional quality improvement projects and teams.

  • 3+ years of demonstrated management ability across diverse functions (direct reports,
cross functional relationships, 3rd party vendors. etc.)

  • Proven track record of collaborating with crossfunctional groups to produce results.
  • Demonstrated ability to perform well in a rapidly changing and extremely global team.
  • Sales background is an advantage.
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required
a plus.

  • Excellent communication skills.
  • Strong critical thinking and exceptional problemsolving skills.
  • Proven track record of breaking down complex process and identifying key pain points to
deliver business improvements at the regional or global level.

  • Passion for our mission of ensuring a world class support experience for our community.
  • Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.

Pay:
RM7, RM9,000.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Your Nationality
  • Your current location
  • Your Whatsapp number
  • This position is under Teleperformance Penang, Have you applied for it before?
  • Your current salary?
  • Your Expected salary?
  • Notice period

Experience:

  • Quality Assurance management: 3 years (required)
  • Customer service: 1 year (required)

Language:

  • Mandarin (required)
  • Melayu (required)
  • English (required)

Ability to Commute:

  • Penang Hill (required)