Quality Assurance Manager

**Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...

A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

**Role purpose**: - Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in...

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...

Working Location： Seberang Perai Tengah, Penang Job Summary: **Responsibilities**: Develop and implement production plans that meet customer needs, ensure timely delivery of high-quality products, and maximize profitability. Monitor production processes to identify areas for improvement, increase efficiency, and reduce costs. Oversee and lead a team of...

To manage Quality Assurance (Sampling 1st load), Visual truck inspection - Ensure product quality & Appearance check Prepare jetty / visual inspec jetty equipment - Conduct product loading / Stand by loading, hose connection / prepare - Conduct gangway discharging and loading vessel operation and check appearance of product Hourly check (jetty, product...

Hello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify...

_**Booking SiteのQAを募集中！**_ **◎QA for booking site project -Japanese** - JOB Description :_ As a Customer Service Quality Assurance Manager your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility that, regardless of the agent approached or the support channel used, customers always get...

Ensure optimum safety and efficient operations within the parameters of the company standards as well as meet with the international standards set for ISO certifications. - Ensure the compliance in the operation of all mechanical and electrical equipment to maximize safety, reliability and performance. - Preparing and initiating contingency plans for...

**Outlet Vacancies**: 1. Petronas Jalan Dato Ismail Hashim 2. Gurney Plaza 3. Gurney Paragon 4. 1st Avenue Mall 5. Suntech 6. Lotus Tanjung Pinang **Job Scope**: - To brew coffee or tea and to serve the drinks to customers - Welcoming customers and greet every customer with a big smile and enthusiasm. - Ensure every drink serves to customers are made with...

Cezars Kitchen is seeking a qualified Outlet Manager to join our school kitchen in Tanjung Bunga, Penang. We are always striving to improve the atmosphere, menu and overall service in our kitchens. Our philosophy is focused on creating food that is alive with enjoyable flavors. In your role, you are the Director of Quality! You must ensure the highest...