Quality Assurance Manager

3 weeks ago

Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Role: Quality Assurance Manager

Reporting to: Senior Quality Assurance Manager

Project: Social Media - Content Moderation

Language: English (Malaysians)

**Salary**: RM 8,000 - 12,000

Base Location: Penang

Operation/Working days: Monday to Friday (5 days/week)

Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time)

Selection process: Recruiter interview > Ops interview > Client interview > Offer

Employment type & benefits: Permanent employment & benefits refer to attachment, BDR will follow the standard package.

**Responsibilities**:
Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit

automation and efficiency, effective client and program level engagements, work with the operations leaders to

drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact.

Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching

to further improve quality in operations.
- He/she will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site

and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement

within the programs he supports

**Requirements**:
Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross

functional quality improvement projects and teams.
- 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional

relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results.
- Demonstrated ability to perform well in a rapidly changing and extremely global team.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus.
- Excellent communication skills
- Strong critical thinking and exceptional problem-solving skills
- Proven track record of breaking down complex process and identifying key pain points to deliver

business improvements at the regional or global level.
- Passion for our mission of ensuring a world class support experience for our community.
- Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Application Question(s):

- What nationality are you?
- How many years of as Quality Assurance Manager?
- Mention the BPO companies you work as QA Manager & How many years?
- The Job location is Penang are you okay with it?
- Quality certification (Which of these do you have: Lean Six Sigma, TQM, etc.)?
- Notice period?
- The salary is fixed, not negotiable, the max salary is RM8,000 - RM12,000, are you okay with it?

  • Quality Assurance Manager

    3 weeks ago

    Air Itam, Malaysia growthfn Full time

    **Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...

  • Bpo Quality Assurance Manager

    2 weeks ago

    Air Itam, Malaysia IPNX NIGERIA LIMITED Full time

    A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

  • Quality Assurance Manager

    3 weeks ago

    Air Itam, Malaysia GrowthFn Full time

    . Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

  • Quality Assurance Manager

    2 weeks ago

    Air Itam, Malaysia GrowthFn Full time

    . Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

  • Quality Assurance Manager

    2 weeks ago

    Air Itam, Malaysia Elevated HR Limited Full time

    **Project**:Social Media - Content Moderation **Language**:English **Salary**:RM 7,000 - 12,000 **Base Location**:Penang **Operation/Working days**: Monday to Friday (5 days/week) **Operation/Working hours**: 9AM to 6PM (9 hours/day including an hour meal time) **Employment Type & Benefits**:Permanent employment & Benefits **Responsibilities**: -...

  • We Are Looking for quality Assurance Analyst

    1 week ago

    Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

    Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

  • Quality Assurance Analyst

    4 weeks ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    **Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

  • Quality Assurance Manager

    6 days ago

    Kampung Bagan Air Hitam, Penang, Malaysia growthfn Full time

    Responsibilities: Develop and implement quality assurance policies and procedures Conduct regular quality assurance audits to identify areas for improvement Ensure compliance with industry regulations and standards Train and mentor quality assurance team members Analyze data to identify trends and implement corrective actions Collaborate with other...

  • Quality Assurance Manager

    6 days ago

    Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Assurance ManagerReporting to: Senior Quality Assurance ManagerProject: Social Media - Content ModerationLanguage: English (Malaysians)Salary: RM 8, ,000Base Location: PenangOperation/Working days: Monday to Friday (5 days/week)Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time)Selection process: Recruiter interview >...

  • Qlty Assurance Supervisor Mandarin Local Malaysian

    2 months ago

    Air Itam, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

  • Qlty Assurance Supervisor Mandarin Local Malaysian

    2 weeks ago

    Air Itam, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

  • Quality Assurance Manager

    6 days ago

    Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn Full time

    Language:Trilingual (Mandarin, Bahasa Melayu, English)bSpecialization:Customer Service/Content Moderation backgroundcTarget Onboarding Date:ASAPdSalary Range:7,500 - 9,000eLocation:Georgetown, PenangfType:Full-timegShift:Regular shift and/or 24/7JDLead and manage a QA team - introduce and manage initiatives related to quality assuranceaudits, drive audit...

  • We Are Looking for quality Analyst

    2 months ago

    Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

    Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

  • We Are Looking for quality Analyst

    20 hours ago

    Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

    Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

  • Plant Manager Quality EHS Risk

    5 days ago

    Air Itam, Malaysia GKN Automotive Full time

    **Role purpose**: - Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in...

  • Quality Assurance Analyst

    6 days ago

    Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Analyst - Mandarin SpeakerLocation: Penang, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: Video Hosting ServiceSpecialization: at least 1 year QA Experience in Content Moderation BackgroundTarget Onboarding Date: 15th June, 2024Type: Full-timeShift: 24/7Job SummaryIf you are possess with attention to details...

  • Mandarin Operations Manager

    2 months ago

    Air Itam, Malaysia GrowthFn sdn bhd Full time

    Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center...

  • Quality Analyst

    2 months ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    * Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

  • Quality Analyst

    2 weeks ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    * Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

  • Quality Analyst

    20 hours ago

    Air Itam, Malaysia GrowthFn Sdn Bhd Full time

    * Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...