Quality Assurance Manager

**Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...

Role: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...

A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

**Project**:Social Media - Content Moderation **Language**:English **Salary**:RM 7,000 - 12,000 **Base Location**:Penang **Operation/Working days**: Monday to Friday (5 days/week) **Operation/Working hours**: 9AM to 6PM (9 hours/day including an hour meal time) **Employment Type & Benefits**:Permanent employment & Benefits **Responsibilities**: -...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

Responsibilities: Develop and implement quality assurance policies and procedures Conduct regular quality assurance audits to identify areas for improvement Ensure compliance with industry regulations and standards Train and mentor quality assurance team members Analyze data to identify trends and implement corrective actions Collaborate with other...

Role: Quality Assurance ManagerReporting to: Senior Quality Assurance ManagerProject: Social Media - Content ModerationLanguage: English (Malaysians)Salary: RM 8, ,000Base Location: PenangOperation/Working days: Monday to Friday (5 days/week)Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time)Selection process: Recruiter interview >...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

Language:Trilingual (Mandarin, Bahasa Melayu, English)bSpecialization:Customer Service/Content Moderation backgroundcTarget Onboarding Date:ASAPdSalary Range:7,500 - 9,000eLocation:Georgetown, PenangfType:Full-timegShift:Regular shift and/or 24/7JDLead and manage a QA team - introduce and manage initiatives related to quality assuranceaudits, drive audit...

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

**Role purpose**: - Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in...

Position: Quality Assurance Analyst - Mandarin SpeakerLocation: Penang, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: Video Hosting ServiceSpecialization: at least 1 year QA Experience in Content Moderation BackgroundTarget Onboarding Date: 15th June, 2024Type: Full-timeShift: 24/7Job SummaryIf you are possess with attention to details...

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...