We Are Looking for quality Assurance Analyst

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

Dear Connection Looking for a below Roles Role1: Telesales (at least 1 yr exp) - Hindi Any nationality (Location Bangkok) Role 2: Telesales (at least 1 yr exp) - Tagalog Native (Location Bangkok) Role 3: Telesales (at least 1 yr exp) - Mandarin Any nationality (Location Bangkok) Role 4: Trainer, QA,WFM- Real Time Analyst, Customer service -Japanese local and...

**Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...

Role: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...

Hello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify...

A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

**Salary**: RM7,500.00 - RM8,000.00 per month **Benefits**: - Work from home Schedule: - Rotational shift Supplemental pay types: - 13th month salary - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Quality Analyst: 1 year (preferred)

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...

Hello Greetings from Softenger Sdn Bhd. New requirement for your support: Location : Penang Availability : Able to start immediately will be great Contract : extendable to 12 months contract and the possibility of permanent role at the end of the contract Job Highlights: Flexible working hour & hybrid work mode An opportunity to chart your career path in...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

Hello Greetings from Softenger Sdn Bhd. we are looking for "Customer Support" JOB TITLE:Customer Support WORK LOCATION: KL Sentral Malaysia **Job Type**: Permanent RESPONSIBILITIES: Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer...

Hello Greetings from Softenger Sdn Bhd. New requirement for your support: Location : Penang Availability : Able to start immediately will be great Contract : extendable to 12 months contract and the possibility of permanent role at the end of the contract Job Highlights: Flexible working hour & hybrid work mode An opportunity to chart your career path in...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Business Intelligence Analyst" JOB TITLE: Business Intelligence Analyst a. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: MS Excel and Power BI c. Target Onboarding Date: ASAP d. e. Location: Georgetown, Penang e. Type: Full-time f. Shift: Regular shift and/or...

Channel Sales Operations Analyst (Business Process) The Channel Sales Operations Analyst will report into the Sales Operations organization working closely with Channel Sales and our Channel Partners (Distributors) to support partner engagement supporting channel sales and business processes, programs, metrics, and reports to sustain and channel partners...

**Role purpose**: - Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in...