
Quality Assurance Manager
4 weeks ago
. Language: Trilingual (Mandarin, Bahasa Melayu, English)
b. Specialization: Customer Service/Content Moderation background
c. Target Onboarding Date: ASAP
d. Salary Range: 7,500 - 9,000
e. Location: Georgetown, Penang
f. Type: Full-time
g. Shift: Regular shift and/or 24/7
JD
Lead and manage a QA team - introduce and manage initiatives related to quality assurance
audits, drive audit automation and efficiency, effective client and program level engagements,
work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in
projects to completion and quantification of impact. Collaborate with Training using data analysis
to identify areas of opportunities to introduce training or coaching to further improve quality in
operations.
He/she will be responsible for setting and driving the Quality strategy in accordance with the
Teleperformance BEST QA standard. He/she will drive continuous improvement within the
programs he supports.
**Requirements**:
**Requirements**:
Experience in managing quality control/quality analysis organization or leading
cross functional quality improvement projects and teams.
- 3+ years of demonstrated management ability across diverse functions (direct reports,
cross functional relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results.
- Demonstrated ability to perform well in a rapidly changing and extremely global team.
- Sales background is an advantage.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required
a plus.
- Excellent communication skills.
- Strong critical thinking and exceptional problem-solving skills.
- Proven track record of breaking down complex process and identifying key pain points to
deliver business improvements at the regional or global level.
- Passion for our mission of ensuring a world class support experience for our community.
- Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.
Pay: RM7,500.00 - RM9,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Your Nationality
- Your current location
- Your Whatsapp number
- This position is under Teleperformance Penang, Have you applied for it before?
- Your current salary?
- Your Expected salary?
- Notice period
**Experience**:
- Quality Assurance management: 3 years (required)
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
- Melayu (required)
- English (required)
Ability to Commute:
- Penang Hill (required)
-
Quality Assurance Manager
3 weeks ago
Air Itam, Malaysia growthfn Full time**Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...
-
Quality Assurance Manager
4 weeks ago
Air Itam, Malaysia GrowthFn Sdn Bhd Full timeRole: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...
-
Quality Manager
2 days ago
Air Itam, Malaysia Gratitude Inc. Full time**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...
-
Mandarin Operations Manager
4 weeks ago
Air Itam, Malaysia GrowthFn sdn bhd Full timeConduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center...
-
Terminal Operator
4 weeks ago
Air Itam, Malaysia SSRV (M) Sdn Bhd Full timeTo manage Quality Assurance (Sampling 1st load), Visual truck inspection - Ensure product quality & Appearance check Prepare jetty / visual inspec jetty equipment - Conduct product loading / Stand by loading, hose connection / prepare - Conduct gangway discharging and loading vessel operation and check appearance of product Hourly check (jetty, product...
-
Factory Manager 工厂厂长
4 weeks ago
Air Itam, Malaysia APNKL Full timeWorking Location: Seberang Perai Tengah, Penang Job Summary: **Responsibilities**: Develop and implement production plans that meet customer needs, ensure timely delivery of high-quality products, and maximize profitability. Monitor production processes to identify areas for improvement, increase efficiency, and reduce costs. Oversee and lead a team of...
-
Quality Analyst
4 weeks ago
Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full timeHello Greetings from Softenger Sdn Bhd. we are looking for"Quality Analyst" JOB TITLE:Position : Quality Analyst WORK LOCATION: Penang **Job Type**: Permanent **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify...
-
QA for Booking Site Project
4 weeks ago
Air Itam, Malaysia Mindpec Solutions Full time_**Booking SiteのQAを募集中!**_ **◎QA for booking site project -Japanese** - JOB Description :_ As a Customer Service Quality Assurance Manager your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility that, regardless of the agent approached or the support channel used, customers always get...
-
Site Manager
3 days ago
Air Itam, Malaysia Talent Houz Full timePROJECT DEPARTMENT Doc. No.: PCSB-J03 Revision: 4 Page 7 of 10 1. POSITION : Site Manager 2. REPORTS TO : Senior Project Managers & Project Director 3. SUBORDINATES : Junior Site Supervisor 4. RESPONSIBILITY AND ACCOUNTABILITY 4.1 Planning, co-ordination and control of site activities and management. 4.2 Leads a team of site supervisors, site quantity...
-
Logistic Manager
4 weeks ago
Air Itam, Malaysia MSP Hitect SDN BHD Full timePOSITION : Logistic Manager Duration - Permanent Location - Onsite at penang Exp level - 5-10 yrs **Requirements**: - 5 - 10 years working in related field. - Able to supervise and lead to achieve company goal. - Well organized and result oriented. - Able to work independently. - Good communication and interpersonal skills. - Analytical and leadership...
-
Tech Delivery Manager
4 weeks ago
Air Itam, Malaysia Luxoft Malaysia Sdn Bhd Full time**Project Description**: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project The Technology and Operations function is comprised of five teams of specialists with distinct capabilities:...
-
Branch Manager
4 weeks ago
Air Itam, Malaysia APNKL Full timePosition: Branch Manager Salary Package: RM3,500 - RM7,000 Company Background: Aesthetic & General Clinic Working Location: - Jelutong, Pulau Pinang - Bayan Lepas, Penang - Tanjung Tokong, Penang Working Days: 5 working days (rest day on weekdays) Working Hours: 8am - 6pm **Benefits**: - Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical...
-
Card Merchant Portal(Cmp) environment Management
4 weeks ago
Air Itam, Malaysia Luxoft Malaysia Sdn Bhd Full timeProject Description Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance...
-
Air Itam, Malaysia MINDe Group Full timeOverseeing daily business operations. - Developing and implementing growth strategies. - Training low-level managers and staff. - Creating and managing budgets. - Improving revenue. - Hiring employees. - Evaluating performance and productivity. - Analyzing accounting and financial data. - Researching and identifying growth opportunities. - Generating reports...
-
Project Manager
3 weeks ago
Air Itam, Malaysia JOBBUILDER Full time**Responsibilities**: - Develop comprehensive project plans, including timelines, budgets, resources, and risk management strategies. - Oversee all phases of the construction project from inception to completion, ensuring adherence to project specifications and standards. - Coordinate with architects, engineers, contractors, and other stakeholders to ensure...
-
Planner / Scheduler - I
4 weeks ago
Air Itam, Malaysia Sinergia Full time**Planner/Scheduler I**: Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules. **Job Location** Penang **Salary Range** Depending on experience **Position...
-
Assistant Manager, Branch Operation
3 days ago
Air Itam, Malaysia Carsome Sdn Bhd Full time**Your Day-to-Day** - Be the key that translates our company strategy, vision, and values into a Branch Operations with a team of Branch Finance Admin & Carsome Consultant - Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve operations goals - Ensuring all operations are carried on in an appropriate, cost-effective...
-
SAP Manager
3 weeks ago
Air Itam, Malaysia Rationalz Full time**We are urgently hiring for one of our Big4 customer in Malaysia.** **Job Title: - SAP FICO/SD/MM/PP** **Location: - Penang, Malaysia** **Required Experiences**: - A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines. - Manager will...
-
Procurement Assistant
4 weeks ago
Air Itam, Malaysia O2 Klinik Sdn Bhd Full time**Job Summary**: Procurement Executive/Assistant is responsible for managing and optimizing an organization's procurement process. They play a pivotal role in sourcing, negotiating, and acquiring goods and services necessary for the company's operations while ensuring cost-effectiveness, quality, and compliance with procurement policies and...
-
Management Trainee Mcdonald's Caltex Farlim Dt
3 weeks ago
Air Itam, Malaysia Darling Burger Sdn Bhd Full time**Responsibilities**: - Fokus utama menyediakan perkhidmatan servis yang terbaik, produk yang mematuhi standard restoran dan keadaan restoran yang bersih dan selamat untuk tetamu, QSC (Quality, Service, Cleanliness) - Peranan: - 1. Menguruskan pembukaan dan penutupan shif dengan baik - 2. Mengunakan basic human relation, komunikasi dan skil susulan untuk...