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Quality Assurance Manager
3 weeks ago
**Responsibilities**:
- Develop and implement quality assurance policies and procedures
- Conduct regular quality assurance audits to identify areas for improvement
- Ensure compliance with industry regulations and standards
- Train and mentor quality assurance team members
- Analyze data to identify trends and implement corrective actions
- Collaborate with other departments to improve overall quality
- Prepare reports and present findings to senior management
**Qualifications**:
- Bachelor's degree in Business Administration or related field
- 3+ years of experience in quality assurance, preferably in a BPO environment
- Strong knowledge of quality assurance methodologies and tools
- Excellent communication and interpersonal skills
- Detail-oriented with strong analytical skills
- Ability to work independently and as part of a team
- Certification in quality assurance (e.g., Six Sigma) is a plus
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
- Employee discounts
**Job Types**: Full-time, Permanent
Pay: RM2,255.87 - RM9,398.23 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
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