![Softenger (Malaysia) Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
We Are Looking for quality Analyst
1 week ago
Responsibilities
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement. Monitor, analyze & audit trainees' performance and call out any unusual trends.
Identify training needs by working with operations team and QA. Requirements Degree in discipline or equivalent diploma
Minimum 1 year of Quality Analyst experience. Fast learner who requires mínimal supervision.
Experience in preparing and presenting written project status reports and executive briefings. Phenomenal communication, presentation, and public speaking skills.
Organizational and time management abilities. Critical thinking, analytical and decision-making abilities.
People management.
Job Types:
Full-time, Permanent
Salary:
RM4, RM6,000.00 per month
Schedule:
- Rotational shift
Experience:
- quality analyst: 1 year (preferred)
- Quality assurance: 1 year (preferred)
Language:
- Mandarin (preferred)
- Chinese (preferred)
- Cantonese (preferred)
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