Quality Assurance Analyst

Responsibilities: Develop and implement quality assurance policies and procedures Conduct regular quality assurance audits to identify areas for improvement Ensure compliance with industry regulations and standards Train and mentor quality assurance team members Analyze data to identify trends and implement corrective actions Collaborate with other...

Responsibilities Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. Own on-time, accurate, quality...

Role: Quality Assurance ManagerReporting to: Senior Quality Assurance ManagerProject: Social Media - Content ModerationLanguage: English (Malaysians)Salary: RM 8, ,000Base Location: PenangOperation/Working days: Monday to Friday (5 days/week)Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time)Selection process: Recruiter interview >...

Role: Quality Analyst - Mandarin Speaker Location: Penang Salary: RM 5,500 RM 6000 Joining Date: Immediate Joiner or with Notice Period Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions/call listening sessions with...

We are currently #hiring #growthfnhiring Know someone that might be interested?ROLE:Quality Analyst - Mandarin speakerLocation: Georgetown, Penang, Malaysia.Salary Range: 6,000 (Can negotiate further if the profile is good)Language: Mandarin and EnglishSpecialization: Customer Service background (mandatory)Target Onboarding Date:ASAPType: Full-timeShift:...

Language:Trilingual (Mandarin, Bahasa Melayu, English)bSpecialization:Customer Service/Content Moderation backgroundcTarget Onboarding Date:ASAPdSalary Range:7,500 - 9,000eLocation:Georgetown, PenangfType:Full-timegShift:Regular shift and/or 24/7JDLead and manage a QA team - introduce and manage initiatives related to quality assuranceaudits, drive audit...

HelloGreetings from Softenger Sdn Bhd.we are looking for"Quality Analyst"JOB TITLE:Position : Quality AnalystWORK LOCATION:PenangJob Type: PermanentResponsibilities: Design effective training programs. Prepare training materials. Conduct training and refreshers. Support and mentor new employees. Conduct evaluations to identify areas of improvement. Monitor,...

Role:Quality ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Quality Assurance/QA Mandarin english Quality AssuranceMandarin + English SpeakeQuality Assurance SupervisoraLanguage:Mandarin and EnglishbSpecialization:Customer Service...

HelloGreetings from Softenger Sdn Bhd.we are looking for "Customer Support"JOB TITLE:Customer SupportWORK LOCATION:KL Sentral MalaysiaJob Type: PermanentRESPONSIBILITIES:Essential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for...

Role purpose: Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in assuring...

Planner/Scheduler I:Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules.Job LocationPenangSalary RangeDepending on experiencePosition Responsibilities:Level I Act as a key contact...

Planner/Scheduler I:Loads schedule and releases orders per schedule review process defined by Supply Chain Analyst. Monitors status of planned and released orders through shipment and invoice payment and expedites/resolves issues that delay schedules.Job LocationPenangSalary RangeDepending on experiencePosition Responsibilities:Level I Act as a key contact...

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establish a high standard for productivity, quality, customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. Manage and improve center...

Working Location: Seberang Perai Tengah, PenangJob Summary:Responsibilities:Develop and implement production plans that meet customer needs, ensure timely delivery of high-quality products, and maximize profitability.Monitor production processes to identify areas for improvement, increase efficiency, and reduce costs.Oversee and lead a team of supervisors,...

Outlet Vacancies:Petronas Jalan Dato Ismail HashimGurney PlazaGurney Paragon4. 1st Avenue MallSuntechLotus Tanjung PinangJob Scope: To brew coffee or tea and to serve the drinks to customers Welcoming customers and greet every customer with a big smile and enthusiasm. Ensure every drink serves to customers are made with passion and have the highest quality...

Project Description: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business...

Planner Scheduler Responsibilities and Duties.Design all project schedule and contract agreements and ensure integrity of data in all project life cycle and prepare required reports to provide support to all clients.Prepare an efficient Contract Master Schedule and maintain knowledge of all key project milestones.Administer project from conceptualization to...

A professional who is responsible for maintaining organized and updated documents for a business using document management software to upload or scan paper documents, obtaining and retrieving documents for authorized personnel and ensuring document in proper and secure storage to comply with laws and regulations.Establishing and implementing document control...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Penang, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) Project: Video Hosting Service Specialization: at least 1 year QA Experience in Content Moderation Background Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess...

Responsibilities - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

**Responsibilities**: - Develop and implement quality assurance policies and procedures - Conduct regular quality assurance audits to identify areas for improvement - Ensure compliance with industry regulations and standards - Train and mentor quality assurance team members - Analyze data to identify trends and implement corrective actions - Collaborate...

Responsibilities **Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. ** Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. **Own on-time, accurate, quality...

Role: Quality Assurance Manager Reporting to: Senior Quality Assurance Manager Project: Social Media - Content Moderation Language: English (Malaysians) **Salary**: RM 8,000 - 12,000 Base Location: Penang Operation/Working days: Monday to Friday (5 days/week) Operation/Working hours: 9AM to 6PM (9 hours/day including an hour meal time) Selection...

A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what...

Responsibilities: Data taking and data entry for quality assurance segment. Must be able to use Microsoft office word & excel and computer Must be able to read and write in EnglishReqruitment Must be able to use Microsoft office word & excel and computer Must be able to read and write in EnglishAttire: Office WearJob Type: Part-timeSalary: From RM10.00 per...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

We are an Integrated Manufacturing Organisation specialising in Label Sticker Supplies, Barcode Label & Thermal Transfer Labels as well as supplies of Industrial Products. We provide custom designed product and packaging labels to a wide range of industries including Food & Beverages, Personal Care & Cosmetics, Household & Toiletries, Pharmaceutical &...

**Salary**: RM7,500.00 - RM8,000.00 per month **Benefits**: - Work from home Schedule: - Rotational shift Supplemental pay types: - 13th month salary - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Quality Analyst: 1 year (preferred)

**Salary**: RM7,500.00 - RM8,000.00 per month **Benefits**: - Work from home Schedule: - Rotational shift Supplemental pay types: - 13th month salary - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Quality Analyst: 1 year (preferred)

**Project**:Social Media - Content Moderation **Language**:English **Salary**:RM 7,000 - 12,000 **Base Location**:Penang **Operation/Working days**: Monday to Friday (5 days/week) **Operation/Working hours**: 9AM to 6PM (9 hours/day including an hour meal time) **Employment Type & Benefits**:Permanent employment & Benefits **Responsibilities**: -...

. Language: Trilingual (Mandarin, Bahasa Melayu, English) b. Specialization: Customer Service/Content Moderation background c. Target Onboarding Date: ASAP d. Salary Range: 7,500 - 9,000 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: Regular shift and/or 24/7 JD Lead and manage a QA team - introduce and manage initiatives related to...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

**Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Mandarin english - Quality Assurance Mandarin + English SpeakeQuality Assurance Supervisor a. Language: Mandarin and...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner or with Notice Period - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening...

* Role: Quality Analyst - Mandarin Speaker - Location: Penang - Salary: RM 5,500 - RM 6000 - Joining Date: Immediate Joiner - Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) - Participates in calibration sessions/call listening sessions with Quality...

FFM Grains & Mills Sdn BhdLocation: Pasir Gudang, JohorMain Responsibilities:To assist the Head of Quality Control Department to carry out and coordinate quality control and quality assurance activities of wheat flour products that include: To assure the functionality of lab equipment and accuracy of lab testing. To ensure the compliance of incoming raw...

We are currently #hiring #growthfnhiring Know someone that might be interested? ❇ ROLE: Quality Analyst - Mandarin speaker ❇ Location: Georgetown, Penang, Malaysia. Salary Range: 6,000 (Can negotiate further if the profile is good) ❇ Language: Mandarin and English ❇ Specialization: Customer Service background (mandatory) ❇ Target Onboarding...