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Quality Assurance Manager

3 months ago

Kampung Bagan Air Hitam, Penang, Malaysia growthfn Full time

Responsibilities:

  • Develop and implement quality assurance policies and procedures
  • Conduct regular quality assurance audits to identify areas for improvement
  • Ensure compliance with industry regulations and standards
  • Train and mentor quality assurance team members
  • Analyze data to identify trends and implement corrective actions
  • Collaborate with other departments to improve overall quality
  • Prepare reports and present findings to senior management

Qualifications:

  • Bachelor's degree in Business Administration or related field
  • 3+ years of experience in quality assurance, preferably in a BPO environment
  • Strong knowledge of quality assurance methodologies and tools
  • Excellent communication and interpersonal skills
  • Detailoriented with strong analytical skills
  • Ability to work independently and as part of a team
  • Certification in quality assurance (e.g., Six Sigma) is a plus

Benefits:

  • Competitive salary
  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Employee discounts

Job Types:
Full-time, Permanent

Pay:
RM2, RM9,398.23 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Performance bonus