Mandarin Operations Manager

2 weeks ago


Kampung Bagan Air Hitam, Penang, Malaysia GrowthFn sdn bhd Full time
Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
  • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
  • Summarize, collect and analyze call center trends and data for regular performance reports.
  • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Call Center Operations Manager Qualifications

  • Bachelor's Degree
  • 5+ years of managerial experience
  • Customer service experience preferred
  • Motivated selfstarter
  • Excellent verbal communication skills
  • 3+ years of call center experience preferred
  • Mandarin language is a plus.

Salary:
RM17, RM19,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

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