Mandarin Team Lead

2 weeks ago


Kampung Bagan Air Hitam, Penang, Malaysia Growthfn Sdn Bhd Full time

Responsibilities:

  • Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed.
  • Develop and implement strategies to ensure high-quality customer service delivery.
  • Monitor team performance and provide regular feedback and coaching to drive improvement.
  • Handle escalated customer issues and ensure timely resolution.
  • Analyze customer service metrics and report on team performance to management.
  • Collaborate with other departments to improve overall customer experience and satisfaction.
  • Conduct regular team meetings and training sessions to keep the team updated on new processes, policies, and product updates.

Requirements:

  • At least 2 years of experience in a Team Lead preferably in a BPO setting or similar industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to addressing customer concerns.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using customer service software and tools, as well as familiarity with video streaming platforms is preferred

Salary:
RM6, RM7,000.00 per month

Application Question(s):

  • Your nationality
  • Your current location
  • Your WhatsApp number
  • This position is under Teleperformance Malaysia and work is on site in Penang, have you applied for this position before?
  • Your current salary
  • Your expected salary
  • Notice period

Education:

  • Bachelor's (preferred)

Experience:

  • Team Lead in

BPO:
1 year (required)

Language:

  • Mandarin (required)

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