Remote customer support officer

1 week ago

Penang, Malaysia Axiata Group Berhad Full time

Job Description:
We are seeking a Remote Customer Support Officer to join our team at Axiata Group Berhad. As a part-time associate level position, this role will require 4 years of experience in customer support. The ideal candidate will be hardworking, independent, have excellent decision-making skills, and demonstrate critical thinking abilities.

Responsibilities:

  • Provide remote customer support via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and efficient manner
  • Maintain a high level of customer satisfaction and retention
  • Collaborate with other team members to ensure a seamless customer experience
  • Utilize customer data and feedback to drive strategic initiatives and improve processesRequirements:
  • 4 years of experience in customer support
  • Excellent communication skills
  • Strong problem
  • solving abilities
  • Ability to work independently and meet deadlines
  • Experience with CRM software is a plusBenefits:
  • Paid Time Off (PTO)
  • Visa sponsorship opportunities
  • Parental leave options

Working Environment:
At Axiata Group Berhad, we leverage data to inform decisions and drive strategic initiatives.

Our remote customer support officers play a crucial role in maintaining high levels of customer satisfaction and helping us achieve our business goals.


Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, or disability.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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