Duty Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FURAMA HOTEL BUKIT BINTANG Full time

Job description

1.0
Responsibility and Authority
1.1 Understand and able to execute all Front Office standard operating procedures.

1.2 Ensure that the pre check-in procedure is effectively carried out based on the set standard

That includes:
i. Rooms for leisure groups are blocked 2 days in advance.

ii. Check guest's arrival list one day in advance.

iii. Details of each reservation are printed on R-card.

iv. Check on day room's assignment and ensure keys and other required

documents are prepared

v. Room's amenities and guest supplies are in order.

vi. VIP rooms are checked.

vii. Rooms for corporate groups are blocked at least 2 days in advance.

1.3 Meet VIPs and other FITs and corporate guests at the main entrance and lobby.

1.4 Escort VIP guests to their rooms and bid farewell upon departure.


1.5 Attend to guests' enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel.


1.6 Obtain feedback from guests and take actions accordingly or refer to the Front Office Manager for a decision when necessary.

1.7 Promote in-house facilities

1.8 Check-in tour groups and co-ordinate on their requirement.

1.9 Control the daily sale of rooms to maximize Hotel's room revenue.

1.10 Survey daily occupancy statistics of other hotels.

1.11 Check and ensure that the Front Office and public areas are clean and in-order

1.12 Check and ensure all operating equipment are in good working order.

1.13 Liaise closely with the Guest Service Manager and Reception Manager on operational matters.

1.14 Co-ordinate with Housekeeping, Security and other departments for a smooth operation.

1.15 Ensure sufficient manpower on his/her shift and the following shift for operation

1.16 Supervise staff under his/her charge.

1.17 Provide on-the-job coaching and training.

1.18 Ensure information are properly communicated to subordinates and peers through briefing and other means.

1.19 Issue guest keys based on the Hotel's keycard procedure.

1.20 Ensure the night closing procedure is carried out.

1.21 Supervise and execute the required emergency produces in the events of fire, power failure and other emergency situations.

1.

22 Perform maintenance work on the main computer systems which includes:

i. Print and submit reports.

ii. Determine close-day.

iii. Maintain guest history.

iv. Purge and reorganize selected files.

1.23 Check all R-cards of check-in guests during his / her shift before filing them into the folio well. He/ She shall pay special attention on wake-up call recorded, vouchers attached, billing instructions and special guest's requests.

1.24 Perform in-house credit check when assigned.


1.25 In the absence of the Reception Manager, ensure month-end City Ledger transfer and the billings for Long Stay Guests on personal account are done within first 3 days of the following month.


1.26 Make daily rounds of the Hotel and outside the building and check all public area and staff area regularly.

1.27 Make daily rounds through all operating departments to increase visibility to guests and employees. He / She shall pay special attention in the main lobby area.

1.28 Authorities given:
i. Recommend actions for appraising or reprimanding subordinates.

ii. Approve room change and rate changes.

iii. Liaise with Front Office Manager on pending bills.

iv. Approve mini bar allowance.

v. Hold master keys.

vi. Seek approval from FOM pertaining to discount on room charges.

2.0
Job Specifications
2.1 Knowledge and Skills

Good knowledge and skills for the operations of various sections in the Front Office. Familiar in emergency procedures and first aid.

2.2 Education, Training Qualifications

G.C.E 'A' level, Certificate in Accommodation Management.

2.3 Experience

Minimum 3 year of experience in a similar capacity.

2.4 Personality

Pleasant character.

2.5 Physical Requirements

Fit and healthy.

2.6 Age

Minimum 25 years of age.

2.7 Languages

Fluent in English and preferably speak Mandarin and some local dialects.

Salary:
RM3, RM3,500.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Experience:

  • Hotel: 1 year (preferred)

Language:

  • Chinese (required)

Edit job
Paused

View public job page

Salary:
RM3, RM3,500.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Duty Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: DUTY MANAGER (Full time #539271)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaDUTY MANAGERSummaryDuty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    Responsibilities:Reporting directly to the Front Office Manager, Duty Manager (DM) is responsible for the overall day to day operations of the hotel whilst on duty. At all times, DM is expected to lead by example - their behaviours, speech and appearance must be without fault. His/her guest service standards must be the benchmark that sets the levels to be...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

    Job descriptionPrimarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Supervises overall activities in the department especially during the absent of Head of Department Supervises and delegates duties to supervisors and prepares work schedule for them. Develops weekly host' schedules, monitors team attendance and put up the leave calendar Supervises all sections and improvements in operation where she/he finds opportunities to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Supervises overall activities in the department especially during the absent of Head of Department Supervises and delegates duties to supervisors and prepares work schedule for them. Develops weekly host' schedules, monitors team attendance and put up the leave calendar Supervises all sections and improvements in operation where she/he finds opportunities to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Full time

    As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SILKA MAYTOWER KUALA LUMPUR Full time

    DUTIES AND RESPONSIBILITIES Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. Assists in VIP's arrival & departure. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    Assisting Front Office Manager in the overall day to day operations whilst on duty. Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. Ensure quality in all aspects of work and among the staff in the...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met.The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Assistant Duty Manager/duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Travelodge City Centre Full time

    ResponsibilitiesFront Office1 Guest Service Ensure provision of excellent guest service at all times Maintains a friendly, cheerful and courteous demeanour at all times Courteously and accurately answers inquiries from potential guests and accepts hotel reservations2 Front Desk Resolve guest issues, complaints, problems in a quick, efficient manner to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dorsett Hartamas Kuala Lumpur Full time

    CANDIDATE PROFILEEducation and Experience: Secondary (SPM) or GED 2 years experience in the guest services, front desk, housekeeping (Supervisory Role), or related professional area.OR 2year Diploma, Degree, Master or equal from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full time

    Position based at Travelodge Bukit Bintang A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia East-West Ventures Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia STEG HOTEL, KL Full time

    Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower MY Full time

    _Safety and Security_ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety...

  • Assistant Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title:Assistant Duty ManagerReport To:Duty ManagerDepartment:OPS - Operations PlanningRole Purpose:Assume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments at the most...