Consumer Payments Analyst

2 weeks ago

Johor Bahru, Johor, Malaysia Dyson Full time

Summary:

Salary:

Competitive

Team:
Finance

Location:

Malaysia - Global Development Campus, Johor Bahru


This is a crucial role in achieving our business aspirations to grow our direct sales; you will have great exposure to Dyson in several key business areas and be responsible for payments from website, customer present and customer not present transactions.


OVERALL OBJECTIVE

  • To contribute to the success of the business by ensuring receipts are accurately recorded, reconciled and the cause of any reconciling items/differences identified and resolved,
  • Provide business support in the development of solutions for the causes of reconciling items, including participating in testing and implementation as necessary,
  • Safeguarding financials through maintaining high levels of data quality/integrity by quickly resolving and clearing reconciling items,
  • Cultivate and maintain good working relationships with internal and external stakeholders,

KEY RESPONSIBILITIES:

Consumer Payments

  • Preparing accounting entries for all direct payment methods,
  • Reconciling payments and refunds to invoices for all direct payment methods,
  • Reconciling and monitoring cash and cheque receivables for customer facing transactions,
  • Investigate and resolve any items that cannot be reconciled,
  • Reduce the level/frequency of differences by working with the business to evolve and improve the relevant processes,
  • Support technical developments in direct consumer payments; recommend solutions based on reconciliation findings; participate in testing process enhancements; contribute to training and implementation as required,
Risk Management

  • Posting and monitoring chargeback levels,
  • Reporting on fraud and risk to the business regarding payments,
Other

  • Perform SAP user acceptance & regression testing for direct consumer payment processes,
  • Contribute to the creation of Global Best Practice processes for direct payments,
  • Other project work as required,

EXPERIENCE/QUALIFICATIONS:

  • Preferably working towards a professional qualification,
  • Experienced in producing detailed reconciliations, including reporting on and resolving findings,
  • Good level of accounting skills, familiar with working in a financial accounting environment, complying with audit and policy requirements,
  • Experienced in building relationships with both internal and external customers,
  • Numerate and accurate,
  • Strong Excel skills,
  • Previous SAP accounting experience desirable,

KEY COMPETENCIES:

  • Strong attention to detail,
  • Excellent analytical skills,
  • Proactive approach to problem solving,
  • Drive for results,
  • Good prioritisation skills and able to work well under pressure,
  • Ability to work unsupervised/independently, cross functionally and using own initiative,
  • Team player,
  • Flexibility,
  • Excellent interpersonal & communication skills,
  • Ability to highlight potential process/system improvements.

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