Client Associate

2 weeks ago


George Town, Penang, Malaysia Royal Bank of Canada Full time

Job Summary



APPLICATION DEADLINE:
JUNE 20, 2024


What is the opportunity?


In this role you will deliver on the RBC's client experience and own the moment with our clients, effectively using time on the counter and the floor to meet client needs, assist with their day-to-day transactions and enquiries.

You proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience.


You may also become a Primary Cash Custodian and manage the bulk cash operations at the branch taking the appropriate action to minimize the client impact and unit losses, while balancing the client experience.


What will you do?

  • You are part of a team supporting Sales & Service professionals and RBC partners in providing excellence customer service and providing credit and banking solutions that meet our clients needs
  • You are responsible for providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment
  • While on the floor, you manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of RBC's Multichannel & Digital solutions
  • You demonstrate effectiveness in getting work right the first time, effective use of RBC Systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses
  • Upon becoming a Cash Custodian you will effectively deliver on cash management activities, including cash ordering and redemption routines, partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages

What do you need to succeed?

Must-have

  • Five minimum passes
  • Grades I, II or III or A, B or C, of which Math and English Language are compulsory
  • Proven customer service and operations acumen with a track record of success in a clientfocused, targetdriven performance culture
  • Leadership skills, innovative, impact & influence
  • Multitasking, problemsolving and team working skills
  • An aptitude for listening, establishing rapport and finding the right solutions for customers

Nice-to-have:

  • Diploma or Associates Degree in Banking or a related field

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
  • Ability to make a difference and lasting impact
  • Work with a dynamic, collaborative, progressive, and highperforming team

Job Skills

Additional Job Details

Address:

QUEEN'

S HIGHWAY:

GEORGE TOWN

City:

George Town

Country:

Bahamas

Work hours/week:

35

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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