Order Operations Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tesla Full time
What to Expect

  • Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In addition to ensuring team success, the Manager is expected to collaborate with regional and functional management to ensure Order Ops is providing exceptional support to internal departments, creating the best customer experience possible.
What You'll Do

  • Train and mentor a team of Malaysia Order Operations Specialists, managing workloads and providing tools to assure specialists meet and exceed objectives. Prioritize daily tasks.
  • Collaborate with key stakeholders in Sales, Delivery and Operations to improve current work flow processes and minimize errors. Initiate and carry out automation programs to reduce manual effort and improve operational efficiency.
  • Provide and drive internal crossfunctional operational solutions for new business models and sales initiatives to ensure effective implementation.
  • Establish regular performance reviews of new programs to track outcomes against goals.
  • Prioritize and manage multiple projects, while adhering to businesscritical deadlines in a fast paced environment.
  • Develop Order Ops internal process documentation and guidance for customer facing teams
  • Participate in global projects as and when needed
  • Perform adhoc duties as assigned by line management
What You'll Bring

  • Experienced people manager within an order operations or related role
  • Selfstarter who possesses exceptional time management skills and has a great attention to detail
  • Strong understanding of CRM systems and a successful track record in leveraging IT resources to support more efficient salesrelated processes
  • Demonstrated high levels of problem solving skills
  • Excellent communication skills, both oral and written
  • Fluency in written and spoken English

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