Specialist, Order Management

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

Order Management

  • Ensure order cycle timeliness is met
  • Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  • order management validation
- shipments
- new launch and promotional program allocations

  • ELCowned counter requirements
  • Door opening
- service level details

  • Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
  • Proactive management with commercial team to alert on outofstock situations
  • Alert commercial team of inventory status including counter inventory
  • Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
  • Understand the retailers' process for their POs and routing approvals, including delivery or order cutoff timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
  • Process approved returns orders

Reporting and Analytics

  • Produce daily/weekly sales report to track actual orders vs target
  • Produce daily/weekly order fulfilment report at channel and customer level
  • Produce daily/weekly tracking of store inventory levels vs target

Qualifications

  • Preferably university graduate with 23 years of working in an SSC environment with prior experience in Customer Service
  • Proficient in English in both written and spoken
  • Retail or related industry experience
  • Problem solving and critical thinking skills
  • Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
  • Ability to change focus when needed, while making regular progress on assigned work/projects
  • Detailoriented, organized and an ability to prioritize and manage workflow
  • Excellent verbal, written, and interpersonal communication skills
  • High degree of professionalism when dealing with customers and colleagues
  • Proficient in Korean and English in both written and spoken
  • Brings personalized experience to enhance service delivery
  • Provides responsive and flexible service.
  • Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantage
  • Domain knowledge in OrdertoCash (OTC) and replenishment management would be an advantage
  • Fresh graduates are welcomed to apply.

Job:
Distribution/ Warehouse/ Logistics - Supply Chain

Primary Location:
Asia Pacific-MY-14-Wilayah Persekutuan

Job Type:
Standard

Schedule:
Full-time

Shift: 1st (Day) Shift

Job Number: 247058

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