Order Fulfilment Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ecolab International Full time

i. Local Delivery Operations

  • Send confirmation to order requestor and advise status of delivery order.
  • Send "Certificate of Analysis", proof of delivery to customer and/or shipping documents where applicable to customer in the event of nonreceipt of the delivery documents.
  • Handle customers' enquiries such as delivery discrepancy, wrong product & quantity, etc.
  • Communicate proactively on changes and delays that will prevent orders from delivering on time.
  • Create and transmit 3rd party vendor purchase order. Liaison with Logistics and Material planner team on urgent orders execution.
  • Seek alternative resources (E

g:
product, package code, shipping point) to assist the on-time delivery SLA.

  • Provide a status update on any late orders to the Sales Engineer as well as Customers and followup thoroughly.

ii. Billing Management

  • Involved in billing arrangement setup, amendment and completion process. Process einvoice, reports generation, create debit/credit memo or manual invoices.
  • Manage invoice sorting, checking, distributing and provide dispute resolution on any adjustment, cancellation, rebill and virtual returns cases.
  • Handle return order processing which includes of Portafeed and Chemical transfer shipment.

iii. Export Management

  • Handle the Order Support Functions, Export Documentation and any other job duties that being assigned by supervisor as and when needed.

iv. Customer Relationship Management

  • Provide a trend analysis report on customer buying behavior.
  • Understand customers' needs, promote buying and build strong relationships.
  • Render full support to Sales team from time to time.
Contract length: 12 months

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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