Support Centre Specialist

2 weeks ago


Subang Jaya, Selangor, Malaysia Revenue Monster Sdn Bhd Full time
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

  • Identifying customers' needs, clarifying information, researching every issue and providing solutions.
  • Escalate incidents involving dissatisfied customers, offering patient assistance and support.
  • Guide Merchant through troubleshooting, navigating the company site or using the products or services.
  • Collaborate with another department to improve customer service.
  • Keep a "highlevel view" of the entire support process.
  • Build relationships with the customer/merchant and advocate for their needs within the company.
  • Complete logs and reports.
  • Other duties as assigned.

Job Requirements:

  • High school diploma or equivalent.
  • Patient and empathetic attitude.
  • Ability to handle the stressful situation appropriately.
  • Ability to work effectively across multiple departments in a deadlinedriven environment.
  • Able to work on operational working hours, weekends or during public holidays.

Pay:
From RM3,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus


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