Call Centre Support

1 week ago


Subang Jaya, Selangor, Malaysia First Ambulance Services Sdn. Bhd. Full time
Receive incoming emergency, urgent and non-urgent calls simultaneously operating the telephony, computer and prioritization systems

  • Remain updated with back up contingency plans and procedures to accommodate any system failures. Put these procedures into action whenever required
  • Accurately and promptly analyse information provided by the caller to allow appropriate resources to be prioritized and allocated at the earliest possible opportunity
  • Based on the caller information ascertained promptly inform the Case Manager/Supervisor of any changes in situation or category that may affect the initial response or crew scene safety
  • Use effective telephone techniques to deal with emotive incidents from all types of caller, including distressed/angry callers, in a professional, quick and efficient manner
  • Provide telephone advice and guidance to callers regarding medical and trauma conditions as well as scene safety, using the Medical Priority Dispatch System.
  • Negotiate responses (including timescales and resource requirements) with other health care professionals (GPs, hospitals, nursing homes), enhancing partnership working wherever possible
  • Negotiate responses with other ambulance services and other emergency services and agencies (including timescales, resource requirements and rendezvous points) following policies and procedures
  • Using own judgment and alert the HOD/Supervisor on a variety of issues to include:
  • 1. Incidents that have potential to become large scale
  • Matters relating to the effective and efficient running of the service
  • Possible complaints
  • Misuse of the service
  • Concerns regarding equipment efficiency
  • To undertake any other duties as delegated by the immediate superior.

Working Hours:

It's a 12-hour shift-based work

Education:

  • Diploma in Paramedic Science
  • Certificate in Basic Life Support* and/or ACLS
  • Experience of working in a call centre or customer focused environment
  • Added advantage if underwent BLS/ACLS training.

Benefits:

  • Insurance (GHS, GTL and GPA)
  • Annual Leave starting from 14 days
  • Career growth
  • Meal Subsidy

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Night shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

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