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Call Centre Representative
1 week ago
Job Highlights:
- Basic Salary + Allowances + Annual Bonus
- Call Centre Environment (Rotational Shifts)
- Day Shift / Night Shift
- Training will be provided
- Work From Office (WFO)
- Virtual interview
- Accessible by Public Transport
- Fresh Graduate are welcome to apply
Responsibilities:
- Working in a contact centre environment and handling multiple calls from our customers.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
- Taking ownership to complete necessary research and customer followup or alternatively directing the customer to the appropriate department for resolution.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Providing highquality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
Job Requirements:
- Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.
- Applicant must be willing to work in Ara Damansara, Selangor
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Proficiency with basic computers software i
e:
Microsoft Words & Microsoft Excel, and strong typing skills.
Job Type:
Contract
Contract length: 24 months
Salary:
RM2, RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you willing to work in shift working hours?
- Current/ Last drawn salary?
- What is your expected salary?
- Work experiences with a reason for leaving current/previous employment?
- How soon you can start work?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Call Center: 1 year (preferred)
Language:
- Mandarin (required)
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