Call Centre Representative

1 week ago


Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full time

Job Highlights:

  • Basic Salary + Allowances + Annual Bonus
  • Call Centre Environment (Rotational Shifts)
  • Day Shift / Night Shift
  • Training will be provided
  • Work From Office (WFO)
  • Virtual interview
  • Accessible by Public Transport
  • Fresh Graduate are welcome to apply

Responsibilities:

  • Working in a contact centre environment and handling multiple calls from our customers.
  • Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
  • Taking ownership to complete necessary research and customer followup or alternatively directing the customer to the appropriate department for resolution.
  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
  • Providing highquality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

Job Requirements:

  • Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.
  • Applicant must be willing to work in Ara Damansara, Selangor
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Proficiency with basic computers software i

e:
Microsoft Words & Microsoft Excel, and strong typing skills.

Job Type:
Contract

Contract length: 24 months

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you willing to work in shift working hours?
  • Current/ Last drawn salary?
  • What is your expected salary?
  • Work experiences with a reason for leaving current/previous employment?
  • How soon you can start work?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Call Center: 1 year (preferred)

Language:

  • Mandarin (required)

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