Mandarin Customer Service

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Responsibility Handling preonline booking enquires, postonline booking enquires, other general enquires, escalation support & booking amendment/cancellation. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Maintaining a positive, empathetic, and professional...

Our client: Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

Job Description:We are currently seeking an energetic and customer-focused individual to join our team as a Maxis Consumer Outbound Customer Service (Mandarin Speaker). In this role, you will be responsible for making outbound calls to our Mandarin-speaking customers, assisting them with any inquiries or issues they may have, and providing exceptional...

Role:Customer Service AgentWork Location:Shah Alam/ Petaling JayaLanguage Required:Mandarin (Speak must / read, write not required) + Basic EnglishJob Type:PermanentSalary: upto RM KPI + other benefitsRequirements:Minimum SPM Needed.Fresher can apply.Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

Respond to customer inquiries within the agreed response time Resolve customer inquiries through our support channels Provide relevant service recovery, support, and recommendations to customers Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,800 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 1 month providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days)Working Hours:...

Job Responsibilities: Providing high quality Customer Service to high valued customers. Following SOPs while assisting customers in their requests. Using company resources and other channels to assist in fulflling requests. Assist professionally in written and verbal communication. Provide daytoday support to mobile apps, eCommerce, retailrelated platforms...

LocationOur office is located at Symphony House, Ara Damansara, Petaling Jaya, which is conveniently accessible by LRT Ara Damansara Station (just a 10-minute walk). We also offer a FREE shuttle service from the LRT station to the office according to a selected schedule.Why Join Us?Dynamic Environment: Thrive in a fast-paced, high-volume setting.Career...

All are Cantonese, Mandarin and English speaking, MUST be able to read and write in in both Traditional Chinese and EnglishRequirements: Required language(s): Cantonese, Mandarin & English (Read and write). Minimum 1 year experience in Customer Services field (call center is advantageous) Good presentation & negotiation skills with the ability to customize...

Responsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints,comments, feedbacks and other raising issue related to the company's products To exceed customers expectation in terms of customer service & accurateinformation. Work in a team to achieve the required KPI elements and SLA.Requirements: Required language(s):...

RESPONSIBILITIES Receiving the faulty item needed for repair that customer sent by courier or from a walk in customer. Assist customers with all warranty service by listing down the issue of faulty items. Record all customer inquiries and requests on all warranty issues Ensuring that documents are accurate and wellmaintained. Liaise with sales, RMA and...

Requirements- Malaysian resident that can speak in Mandarin and basic English, as staff will support TW market: Must be able to type in traditional mandarin Basic English is required for due to business demand, there will be English interview- Must be able to commit to shift: Work From Office role. Minimum qualification SPM.Responsibility Shift: 24*7 (9hrs...

Duties and responsibilities: Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with...

Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

Job descriptionResponsibilities:Customer Engagement and Booking Assistance: Address customer inquiries, offer travel recommendations, and ensure a seamless booking process. In later stages, extend support to our new platform, offering a broader range of holiday activities and destinationfocused offerings across Asia. Assist customers in planning and booking...

LOCATION: Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station ) FREE shuttle service transport from LRT station to Office based on selected scheduleJOB SCOPE: Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. Provide information on our products and service; demonstrate our commitment...

Responsibilities: Answering phones from customers professionally and responding to customer inquiries and complaints. Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. Handling and resolving customer complaints regarding customer service problems. Completing call notes and call reports as...

Able to communicate in Mandarin and Cantonese since it will be dealing with Mandarin and Cantonese speakers. Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products. Exceeding customer expectation in terms of customer service & accurate information....