Customer Service Mandarin Immediate Starter

2 weeks ago


Subang Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

Location


Our office is located at Symphony House, Ara Damansara, Petaling Jaya, which is conveniently accessible by LRT Ara Damansara Station (just a 10-minute walk).

We also offer a FREE shuttle service from the LRT station to the office according to a selected schedule.

Why Join Us?


Dynamic Environment: Thrive in a fast-paced, high-volume setting.


Career Growth: Gain extensive product knowledge and enhance your customer service skills.


Team Spirit: Work positively with co-workers and be part of a supportive team.


Customer Satisfaction: Deliver top-notch service and exceed customer expectations.

Salary Package



Basic Salary:

RM 3,500:


Allowances:


KPI Allowance: Up to RM 200:



Shift Allowance:

Up to RM 250:



Total Salary:
Up to RM 3,950 per month

Job Scope


High Volume Interaction: Handle a large number of inquiries and meet designated service level thresholds.


Information Provider: Offer detailed information about our products and services.


Customer Focus: Diffuse difficult customer situations with professionalism and maintain confidentiality, especially regarding billing and credit card information.


Organized Workflow: Prioritize and manage workload efficiently.


Excellent Attendance: Maintain reliable attendance.

Requirements:


Multitasking Ability: Balance multiple tasks and quickly learn about our products.


Communication Skills: Outstanding verbal and written skills in both English and Mandarin, with excellent spelling and grammar.


Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook) and Internet Explorer.


Typing Speed: Able to type at least 40 words per minute.


Math Skills: Basic math proficiency.


Education: Minimum qualification of SPM.

Office Hours


Shift Schedule: 10 PM - 2 PM (Monday - Sunday)


Work Days: 5 working days with 2 days off (depending on shifts)


Daily Hours: 9 hours per day (including 1-hour break)

Contract Details


Duration: 24 months


If you are a motivated self-starter who thrives in a customer-oriented role, and you meet the requirements listed above, we would love to hear from you.

Join us at PSI and be part of a team that values excellence and innovation in customer service

Pay:
RM3, RM3,950.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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