Temporary Customer Service Representative

2 weeks ago


Subang Jaya, Selangor, Malaysia TAG Global Holding Berhad Full time

Responsibilities:

  • Provide Appropriate Solutions: Address customer issues and concerns by providing accurate information and offering suitable solutions and alternatives.
  • Time Management: Ensure that all customer interactions are handled promptly within established time limits.
  • Follow-Up: Conduct followup communications with customers to ensure that their concerns have been resolved to their satisfaction.
  • Multilingual Communication: Communicate effectively in three major languages (English, Malay, Mandarin) to cater to a diverse customer base.
  • Customer Satisfaction: Strive to achieve high levels of customer satisfaction through excellent service delivery.
  • Collaborate with Teams: Work closely with other departments to resolve complex customer issues and provide seamless service.
  • Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
  • Adaptability: Quickly adapt to new processes, technologies, and systems to enhance customer service efficiency.
  • Upselling and Crossselling: Identify opportunities for upselling and crossselling products or services to customers, promoting customer loyalty and revenue generation.

Requirements:

  • Education: Open to internship, fresh graduates, and contract staff.
  • Communication Skills: Proficient in three major languages (English, Malay, Mandarin) to communicate effectively with customers.
  • Problem-Solving: Demonstrate strong problemsolving skills and the ability to think critically to resolve customer issues.
  • Interpersonal Skills: Possess excellent interpersonal skills and the ability to work well within a team.
  • Customer-Oriented: Display a customercentric mindset and the dedication to deliver exceptional service.
  • Time Management: Able to manage time effectively and meet deadlines while handling customer inquiries.
  • Tech-Savvy: Comfortable using computer systems, software, and customer service tools.
  • Empathy: Show empathy towards customers and handle sensitive situations with care and understanding.

Availability:
Immediate availability to start or latest in August.


Job Types:
Contract, Temporary, Internship, Fresh graduate

Contract length: 3 months

Salary:
RM1, RM2,000.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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