Outlet Manager

2 weeks ago


Ipoh, Perak, Malaysia Family Confectionery Sdn Bhd Full time
**專賣店經理工作範圍**
- 整體營運管理:
確保門市日常運作順利進行,包括開幕和關閉程序。
監督門市運作的各個方面,例如客戶服務、銷售和庫存管理。
- 員工培訓:
訓練工作人員
定期舉辦培訓課程,確保所有員工都了解菜單、公司政策和客戶服務標準。
- 排班和輪班計劃:
建立員工時間表,以確保高峰時段和特殊活動期間有足夠的覆蓋範圍。
監控勞動成本並根據需要調整人員配置水準以優化效率。
自行安排向執行長和營運長報告
- 客戶服務和滿意度:
確保所有客戶都能獲得及時、禮貌和個人化的服務。
以專業、及時的方式解決客戶的投訴和疑慮。
監控客戶回饋並實施改進,以增強整體用餐體驗。
- 銷售和收入管理:
設定銷售目標並監控績效以達成收入目標。
分析銷售趨勢並實施策略以最大限度地提高獲利能力。
實施追加銷售和促銷技術,以增加平均支票金額並推動銷售。
- 庫存和供應鏈管理:
管理庫存水平,確保原料、供應品和商品庫存充足。
與總部協調下訂單、追蹤交貨並解決任何品質或數量問題。
實施庫存控制措施,最大限度地減少浪費並降低成本。
- 品質控制和合規性:
確保所有食品和飲料符合品質和安全標準。
監控健康和衛生法規以及公司政策和程序的遵守情況。
定期檢查以保持整個商店的清潔和衛生標準。
- 行銷與推廣:
與行銷團隊合作制定和實施促銷活動和特別活動。
利用社群媒體、電子郵件行銷和其他管道與客戶互動並增加門市流量。
- 效能監控和報告:
監控員工績效
產生報告並分析有關門市營運、食品品質和客戶回饋的數據以進行改進。
定期向高階管理層傳達績效指標和見解。
每兩週召開一次區域經理會議。
每週與營運長會面
- 團隊領導與發展:
為門市員工提供領導、指導和支持,以營造積極且有成效的工作環境。
鼓勵團隊合作、協作以及持續學習和發展。
認可和獎勵傑出表現,並在必要時提供建設性回饋。

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