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Customer Support

3 months ago


Shah Alam, Selangor, Malaysia VISIONCAR GLOBAL HOLIDAYS SDN BHD Full time

CUSTOMER SUPPORT

  • Help customers with questions and give customers information about a company's or organisation's services, products and policies.
  • Identify customer needs and ensure clear communication to related internal departments.
  • Strong phone contact handling skills and active listening.
  • Ability to multitask, priorities, and manage time effectively.
  • Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.
  • Other ad hoc duties assigned.
Job Requirements

  • Min 1 year working experience.
  • Computer literate (MS Word & Excel).
  • Able to work independently and has initiative, good interpersonal communication skills.
  • Fast worker and able to multitask and take on new roles as and when assigned.
  • Office based in Shah Alam (B171, JALAN SERAI WANGI K/16K, ALAM AVENUE 2, 40200 SHAH ALAM, SELANGOR DARUL EHSAN)

Job Types:
Full-time, Permanent

Pay:
From RM1,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

COVID-19 considerations:
All customers and staffs are required to wear a mask, common surfaces are sanitized regularly, vaccination requirements.

Application Question(s):

  • Do you have any computer knowledge?

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer support: 1 year (required)

Language:

  • Malay (preferred)
  • English (preferred)