Customer Service Executive

2 weeks ago


Bukit Jalil, Malaysia Qinetics Solutions Sdn Bhd Full time
To escalate unresolved queries to designated departments for further investigation.

  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To maintain accurate and quality records for ISO9001 audit and compliance purposes.
  • To update daily listing for day to day operation according to the given requirement.

; Requirements:

  • Fresh graduates are encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
  • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry.
  • Selfmotivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
  • Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.


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