Customer Retention Officer

1 week ago

Bukit Jalil, Malaysia CXL Executive Full time

CUSTOMER RETENTION OFFICER - IMMEDIATE HIRING

REQUIREMENT

  • Fresh graduate & applicant with good communication is encourage to apply
  • Preferably applicant with customer service experience
-
Location: Bukit Jalil - nearby LRT Bukit Jalil
-
Required Language(s) : Applicant must be multilingual with English as a primary language and BM as a secondary language (Chinese or Tamil proficiency is a plus point)
-
Age Limit:19 years old - 35 years old (Malaysian nationality)
-
Able to start work immediately : 17 July 2023:


  • Able to work for 3 months first ( renewable based on performance):
-
Preferable those possess own transportation:


  • Have negotiation & persuasion skills

JOB DESCRIPTION

  • Responsible to support the daily operation of Retention department.
  • Responsible to retain Company's customer by resolving any issue related to Company's products and services, address customer's inquiries, provide first time resolution, collect overdue amount and offer any potential offerings that would benefit the customer and Company's
  • He/she must contribute to improve customer retention and reduce churn.
  • Track contracts that are soon to be expired and contact customers for renewals.
  • Develop product presentations and demonstrations to customers.
  • Analyse customer feedbacks and develop new techniques to ensure customer retention.
  • Provide excellent customer services and ensure customer satisfaction.
  • Build positive working relationships with customers for repeat businesses.
  • Explain customers about new products and benefits.
  • Make sales calls to existing and new customers for business growth.
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
  • Must achieve KPI's scoring set by Company's

WORKING DAYS
Monday-Sunday

5 working days, 2 off days (rotational off day, not fixed to saturday & sunday)

WORKING HOURS
9AM - 6PM (normal office hour)

WORKING LOCATION
Bukit Jalil

BASIC SALARY
RM 2,400 + commission

METHOD OF INTERVIEW SESSION
face to face interview session on 10 July 2023 onwards

For more details, please contact HR: whatsapp ONLY)

Job Type:
Contract

Contract length: 3 months

Pay:
RM2,400.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Vision insurance

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Bukit Jalil: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

- customer service: 1 year (preferred)

Expected Start Date: 07/17/2023

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