Customer Service Officer
5 months ago
This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.
**Responsibilities**:
- Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
- Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
- Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Maintaining a polite, helpful, and professional manner.
- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.
**Requirements**:
- At least 1 - 3 years of relevant work experience in customer service/customer experience would be an advantage.
- Diploma/Degree holder or equivalent.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize and prioritize work.
- Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
- Experience in the consumer electronics/gaming hardware industry would be an advantage.
- This position will be adopting a work-from-home arrangement whenever required, do ensure that you have all the following:
- Stable internet connection
- Personal computer or laptop
- Headset or earphones
**Benefits**
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks
-
Customer Service Officer
6 months ago
Bukit Jalil, Malaysia PRISM Full time**Description**: - We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond,...
-
Customer Service Officer
6 months ago
Bukit Jalil, Malaysia PRISM+ Full timeWe are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the...
-
Customer Service Officer
6 months ago
Bukit Jalil, Malaysia PRISM+ Full timeThis passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting or identifying technical issues with...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia PRISM Full time**Description**: This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia PRISM+ Full timeThis passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. - Assist customers in troubleshooting hardware and software issues for TVs / Monitors. - Provide immediate...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia PRISM Full time**Description**: This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. - Assist customers in troubleshooting hardware and software issues for TVs / Monitors. -...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia PRISM+ Full timeThis passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. - Assist customers in troubleshooting hardware and software issues for TVs / Monitors. - Provide immediate...
-
Customer Service Officer
6 months ago
Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN BHD Full time**Key Responsibilities**: - Allocate shifts to external staff in a timely manner, based on client requests and requirements. - Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software. - Liaise with nurses and clients regularly to ensure proper staff allocation and address...
-
Customer Service Lead
6 months ago
Bukit Jalil, Malaysia PRISM+ Full timeThis passionate experienced individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The Customer Service Lead will report directly to the Customer Service Manager. **Responsibilities**: - Supervise day-to-day operations in the customer service department while supporting customer...
-
Customer Service Officer
6 months ago
Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full timeUnderstand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full timeUnderstand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...
-
Client Service Officer
5 months ago
Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN. BHD. Full time**CLIENT SERVICE OFFICER** **General Overview**: You will assist with the day-to-day operations of the Bureau and/or Homecare sections, by taking shift request from clients and completing each booking by telephone and on the computer system. You will also speak to staff on an ongoing basis, to take availabilities, make changes to information and refer...
-
Customer Service Officer
5 months ago
Bukit Jalil, Malaysia Burgess Rawson Management Sdn Bhd Full time**Job Description: - ** - Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. - Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit. - Attend to the owner for the...
-
Front Desk Customer Service
5 months ago
Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full timeResponsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...
-
Front Desk Customer Service
6 months ago
Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full timeResponsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...
-
Customer Service Advisor
5 months ago
Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...
-
Customer Service Executive
5 months ago
Bukit Jalil, Malaysia International Bank Full time**CUSTOMER SERVICE EXECUTIVE - INTERNATIONAL BANK** - Location : Bukit Jalik - Nearby LRT Bukit Jalil - Basic : RM 3000 - RM 3300 - Shift Allowance : RM 300 - RM 400 monthly - KPI : RM 0 - RM 5000 & above - quarterly (depends on the sale that you closed with customers - Fluent in Bahasa Melayu and English - Supporting MY market - 9 hrs per day - including 1...
-
Customer Service Representative
5 months ago
Bukit Jalil, Malaysia Talreso Consultancy and Advisory Full timeDo you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today. Our contact centres provide a good entry point into the financial services industry and offer tailored development programmers to support career advancement. On a day-to-day basis you will be speaking to upwards of 80 customers a day,...
-
Customer Service Executive
6 months ago
Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...
-
Customer Service Executive
2 months ago
Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time**Overview of the Position**: The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty. **Key Responsibilities**: - Support Customer Support System (CSS) tickets, ensuring they are...