Customer Service Lead

2 weeks ago

Bukit Jalil, Malaysia PRISM+ Full time

This passionate experienced individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The Customer Service Lead will report directly to the Customer Service Manager.

**Responsibilities**:

- Supervise day-to-day operations in the customer service department while supporting customer service officers as the point of escalation if required.
- Drive continuous improvement of PRISM+ Customer Service by researching the latest industry techniques and methods.
- Define the Customer Service strategy and deliver the best operating model to deliver the Business Strategy.
- Identify opportunities for improvement of PRISM+ customer service, influence and elevate the skillset of a broader customer service team.
- Work with various countries' customer service stakeholders to learn and implement good case studies.
- Create effective customer service procedures, policies, and standards.
- Ensure excellent internal communication with business units and the Customer Service team to help foster a customer-centric culture.
- Drive the development of customer satisfaction goals and coordinate with the Customer Service team to achieve ambitious outcomes from management.
- Assess service statistics and provide data analysis.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Obtaining and sharing customer feedback with colleagues and other departments to improve products and services.
- Coach and groom new customer service talents and ensure a strong culture of customer-centric mindset among customer service officers.
- Conduct regular QA audits and drive quality improvements to provide the best Customer Experiences.

**Requirements**:

- Diploma/Degree holder or equivalent.
- At least 3-5 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
- Exceptional leadership, interpersonal, problem-solving, and people management skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work.
- Prior experience in Zendesk, or any other Customer Service Management system would be an advantage.
- Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
- Strong technical skills and ability to adapt to new technologies quickly.
- This position will be fully work from the office and adopting a work-from-home arrangement whenever required, do ensure that you have all the following:

- Stable internet connection
- Personal computer or laptop
- Headset or earphones

**Benefits**
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks

  • Manager, Customer Service

    2 months ago

    Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    Manage customer inquiries feedback and complaints from all countries on a daily basis. - Provide guidance and standard responses to the team to ensure customer satisfaction. - Lead and oversee the department's CRM project for customer satisfaction acquisition and retention programs. - Develop strategies to increase membership retention rates for all...

  • Customer Service Leader

    4 days ago

    Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

    **Job Summary** - The Customer Service Leader plays a crucial role in overseeing and managing the customer service department within an organization. - This position requires strong leadership skills, a customer-centric mindset, and the ability to develop and implement strategies to enhance the overall customer experience. - The Customer Service Leader is...

  • Customer Service Leader

    1 week ago

    Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

    Job Summary The Customer Service Leader plays a crucial role in overseeing and managing the customer service department within an organization. This position requires strong leadership skills, a customercentric mindset, and the ability to develop and implement strategies to enhance the overall customer experience. The Customer Service Leader is responsible...

  • Customer Service Executive

    1 week ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    Job Summary:We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers.Location: Bukit JalilYour responsibilities:...

  • Customer Service Executive

    1 week ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Full time

    Job Summary:We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers.Location: Bukit JalilYour responsibilities:...

  • Front Desk Customer Service

    3 weeks ago

    Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full time

    Responsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...

  • Front Desk Customer Service

    1 week ago

    Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full time

    Responsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...

  • Customer Service

    1 week ago

    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    Customer Service ExecutiveXiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low YatRESPONSIBILITY: Handle customer service onsite Resolve customer problem and issue Do admin and any related taskREQUIREMENT: Minimum SPM Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and...

  • Customer Service Executive

    2 weeks ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Summary**: We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers. **Location**:Bukit Jalil **Your...

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia PRISM Full time

    **Description**: - We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond,...

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia PRISM+ Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the...

  • Customer Service Executive

    7 days ago

    Bukit Jalil, Malaysia Comfori Sdn Bhd Full time

    **Responsibilities**: - To make outgoing calls to promote training courses to potential corporate companies (leads will be given to newbies and at the same time, we will teach how to find own leads) - To make research or background studies on potential clients/companies - To follow SOP of each department’s leaders on daily...

  • Customer Service Consultant

    2 weeks ago

    Bukit Jalil, Malaysia Trinity Workforce Solution Full time

    We're looking for customer agent to work with a leading International Bank Industry. The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers. **Location**:Bukit Jalil **Your responsibilities**: -...

  • Customer Service Officer

    1 week ago

    Bukit Jalil, Malaysia PRISM+ Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be theheart and soul of PRISM+ to our customers. Being in a high-growth electronicsdifferent customer expectations while providing a WOW outcome to them.This passionate experienced individual will help us drive up customer satisfaction bygoing far beyond, delivering the best...

  • Customer Service Officer

    1 week ago

    Bukit Jalil, Malaysia PRISM Full time

    Description:This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. Assist customers in troubleshooting hardware and software issues for TVs / Monitors. Provide...

  • Customer Service Officer

    1 week ago

    Bukit Jalil, Malaysia PRISM Full time

    Description:This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.Responsibilities: Assist customers in troubleshooting hardware and software issues for TVs /...

  • Customer Service Advisor

    3 days ago

    Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

  • Customer Service Representative

    1 week ago

    Bukit Jalil, Malaysia Talreso Consultancy and Advisory Full time

    Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today. Our contact centres provide a good entry point into the financial services industry and offer tailored development programmers to support career advancement. On a day-to-day basis you will be speaking to upwards of 80 customers a day,...

  • Customer Service Specialist

    4 days ago

    Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

    **Job Summary** - Responsible for providing exceptional customer support and assistance to merchants in an online environment - This role involves addressing merchant and supplier inquiries, resolving complaints, and ensuring a positive experience for involved parties. **Responsibilities** - Issue Resolution: Investigate and resolve customer complaints and...

  • Customer Service Officer

    1 week ago

    Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

    Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns Guide callers in navigating the client website and using the available services Gather customer feedback and sentiments and escalate to the relevant parties for further actions Ensure proper documentation, notification, escalation, tracking and...