Customer Service Specialist

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Overview of the Position**: The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty. **Key Responsibilities**: - Support Customer Support System (CSS) tickets, ensuring they are...

This is a full-time on-site role as an Implementation Specialist. The Implementation Specialist will be responsible for the day-to-day tasks associated with implementing software solutions for clients. This includes analyzing client needs, ensuring customer satisfaction, and providing excellent communication and customer service throughout the implementation...

**Job Title**: Customer Service Logistics Specialist** **Job Type**: Full Time** **Work Mode**: On-site** **Location**: Penang, Malaysia** **Minimum Qualification**: Bachelor's degree** **Years of Working Experience**: 1-3 years** **Salary Range**: RM 2500 to RM 3500** **Key Responsibilities**: - Provide excellent customer service support through...

**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...

Quality Assurance Specialist - Customer Service Team Job Summary: As a Quality Assurance Specialist within our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their shipping experience. You will be responsible for monitoring and assessing interactions between our customer...

**Key Responsibilities**: - Greeting patients and visitors, and ensuring they are registered and checked in. - Answering and directing phone calls, scheduling appointments, and managing the appointment system. - Scheduling, re-scheduling, or canceling appointments as needed. - Scheduling follow-up appointments and providing message reminders. - Assisting...

**Key Responsibilities**: - To be a 1 stop shop to all consumer banking clients by providing accurate & timely information on product & services, relevant to their needs - Assist clients in the fulfillment of their transaction or servicing requests via the telephone - Achieve first call resolution in all customer interactions, where possible - Promote the...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Description**: - We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond,...

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today. Our contact centres provide a good entry point into the financial services industry and offer tailored development programmers to support career advancement. On a day-to-day basis you will be speaking to upwards of 80 customers a day,...

**Job Title**: L1 Support Specialist for Core Banking Solution **Location**: KL/Selangor, Malaysia **Working Hours**: 8 PM - 7 AM As an L1 Support Specialist for our Core Banking Solution, you will be the first point of contact for our clients and responsible for providing first-level support. **Key Responsibilities**: - **Incident Management**: Handle...

This passionate experienced individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The Customer Service Lead will report directly to the Customer Service Manager. **Responsibilities**: - Supervise day-to-day operations in the customer service department while supporting customer...

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues for TVs /...

**Description**: This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues...

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting or identifying technical issues with...

**Key Responsibilities**: - Allocate shifts to external staff in a timely manner, based on client requests and requirements. - Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software. - Liaise with nurses and clients regularly to ensure proper staff allocation and address...