L1 Support Specialist

6 months ago


Bukit Jalil, Malaysia Microlink Solution Sdn Bhd Full time

**Job Title**: L1 Support Specialist for Core Banking Solution

**Location**: KL/Selangor, Malaysia

**Working Hours**: 8 PM - 7 AM

As an L1 Support Specialist for our Core Banking Solution, you will be the first point of contact for our clients and responsible for providing first-level support.

**Key Responsibilities**:

- **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary.
- **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately.
- **System Monitoring**: Monitor the core banking system to identify potential issues before they impact our clients.
- **Communication**: Maintain clear and regular communication with clients, keeping them updated on the status of their incidents and any system changes.

**Qualifications**:

- One or more years of experience in an IT operational environment.
- Diploma or Bachelor’s degree (preferred) IT related field.
- Experience working experience in Call Centre, Data Centre & Server Operations Support will be an advantage.
- Working knowledge of familiarity with LINUX and Windows systems, and standard operating procedures.
- Strong communication skills, both written and verbal (Bahasa Melayu and English).
- Desire to learn new skills and take on new tasks.
- Ability to work during the specified hours (8 PM - 7 AM).

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

Supplemental pay types:

- Commission pay
- Overtime pay


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