Customer Support Specialist

**Job Title**: L1 Support Specialist for Core Banking Solution **Location**: KL/Selangor, Malaysia **Working Hours**: 8 PM - 7 AM As an L1 Support Specialist for our Core Banking Solution, you will be the first point of contact for our clients and responsible for providing first-level support. **Key Responsibilities**: - **Incident Management**: Handle...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

This is a full-time on-site role as an Implementation Specialist. The Implementation Specialist will be responsible for the day-to-day tasks associated with implementing software solutions for clients. This includes analyzing client needs, ensuring customer satisfaction, and providing excellent communication and customer service throughout the implementation...

**Company Description** We're looking for a CRM Specialist to join our client's team. They are a Marketing Agency that helps businesses change for the better in term of their brand and campaign. They are looking for someone who shares the same vision and grow together with the company. **Industry**: Marketing Agency **Working Arrangement **:Hybrid...

**Overview of the Position**: The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty. **Key Responsibilities**: - Support Customer Support System (CSS) tickets, ensuring they are...

Quality Assurance Specialist - Customer Service Team Job Summary: As a Quality Assurance Specialist within our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their shipping experience. You will be responsible for monitoring and assessing interactions between our customer...

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Responsibilities**: - Provide good customer services and maintain good rapport with customers. - Attend to their inquiries and resolve any issues. - Deliver fast response and consistent service. - Initiative driven in completing tasks on time. **Requirements**: - Excellent communication skills, as well as proper grammar in English. - Customer Service or...

**Responsibilities**: **Sales Support**: - Assist the sales team in issuing/checking invoices (correct format & items), collecting payments, and verifying the completeness of relevant documents before passing them to the appropriate departments. - Collaborate with the finance team to ensure timely and accurate invoicing and payment processing. - Ensure...

**Job Summary** - Responsible for providing exceptional customer support and assistance to merchants in an online environment - This role involves addressing merchant and supplier inquiries, resolving complaints, and ensuring a positive experience for involved parties. **Responsibilities** - Issue Resolution: Investigate and resolve customer complaints and...

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Profiles that do not meet the requirements will not be considered.** - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and alternative digital banking platforms. **Requirements**: - Graduate / SPM with minimum of 1 year...

_Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today._ - Our contact centres provide a good entry point into the financial services industry and offer tailored development programmes to support career advancement._ - On a day-to-day basis you will be speaking to upwards of 80 customers a...

**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

**Job Highlights**: - Employment with an International Bank - Growth opportunities within the international banking industry - Comprehensive one-month training provided - Competitive salary and benefits - Conveniently located near public transportation (LRT Bukit Jalil) - Provide exceptional customer service over the phone, fostering positive client...

**Job Title**: Customer Service Logistics Specialist** **Job Type**: Full Time** **Work Mode**: On-site** **Location**: Penang, Malaysia** **Minimum Qualification**: Bachelor's degree** **Years of Working Experience**: 1-3 years** **Salary Range**: RM 2500 to RM 3500** **Key Responsibilities**: - Provide excellent customer service support through...

**Responsibilities**: **KYC Compliance**: - Perform Know Your Customer (KYC) checks on clients based on set SOP. - Remind clients to complete electronic KYC (eKYC) procedures in a timely manner. - Maintain up-to-date records of KYC documentation and ensure compliance with regulatory requirements. - Perform due diligence and background check on...

**Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients; - Assist...

**Position: IT Security Specialist/Manager** **About Us;** Founded in 1994, IRIS Corporation Berhad (ACE Market: IRIS) is an MSC-status technology innovator and leading provider of Trusted Identification (ID) products and solutions. Backed by a team committed to delivering innovation, we designed the world’s first ePassport for the Government of Malaysia...

Putrajaya/ Bukit Jalil / Melawati/ Mid Valley/KL International Airport JOB DESCRIPTION: - Act as first point of contact by welcoming customers with a smile, in the retail store. - Provide customers with product information, demonstrate and explain product features. - Guide customers to assist them making purchasing decisions. - Ensure that shelves are...