Customer Experience Advisor

2 weeks ago

Bukit Jalil, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

_Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today._
- Our contact centres provide a good entry point into the financial services industry and offer tailored development programmes to support career advancement._
- On a day-to-day basis you will be speaking to upwards of 80 customers a day, thriving in a busy environment. Our comprehensive training programme and on the job support will give you everything you need to succeed within the role._

**A Day In The Life Of Customer Experience Advisor**
- Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
- Play a supporting role in educating our customers around products and alternative digital banking platforms.
- Expanding the customer base by upselling and cross-selling banking products and services.

**Person Specification**
- SPM, Diploma /Bachelor's Degree in equivalent course.
- Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to apply.
- At least 6 months - 1 years of exposure in Customer Care agenda.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent conversational and interpersonal skills.
- Exceptional analytical, evaluative, and problem-solving abilities.
- Formidable judgement including negotiation and conflict resolution skills.
- Rotational shift work mode with 5 days of work and 2 days off.

**Some Of The Vast Rewards Of Working Here**
- Nearby LRT Bukit Jalil
- Free Shuttle Service
- Open Culture
- Quarterly incentives up to RM1500 for high achievers
- Full support 1 month classroom and on-the-job training for all new joiners
- Simplistic fully equipped pantry and cozy work ambiance
- Career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey in a prestigious banking industry
- Generous total rewards plan: comprising health, wealth, work/life balance and career benefits

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary?

**Experience**:

- Customer service: 1 year (preferred)

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