Customer Experience Advisor

7 months ago


Bukit Jalil, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

_Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today._
- Our contact centres provide a good entry point into the financial services industry and offer tailored development programmes to support career advancement._
- On a day-to-day basis you will be speaking to upwards of 80 customers a day, thriving in a busy environment. Our comprehensive training programme and on the job support will give you everything you need to succeed within the role._

**A Day In The Life Of Customer Experience Advisor**
- Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
- Play a supporting role in educating our customers around products and alternative digital banking platforms.
- Expanding the customer base by upselling and cross-selling banking products and services.

**Person Specification**
- SPM, Diploma /Bachelor's Degree in equivalent course.
- Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to apply.
- At least 6 months - 1 years of exposure in Customer Care agenda.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent conversational and interpersonal skills.
- Exceptional analytical, evaluative, and problem-solving abilities.
- Formidable judgement including negotiation and conflict resolution skills.
- Rotational shift work mode with 5 days of work and 2 days off.

**Some Of The Vast Rewards Of Working Here**
- Nearby LRT Bukit Jalil
- Free Shuttle Service
- Open Culture
- Quarterly incentives up to RM1500 for high achievers
- Full support 1 month classroom and on-the-job training for all new joiners
- Simplistic fully equipped pantry and cozy work ambiance
- Career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey in a prestigious banking industry
- Generous total rewards plan: comprising health, wealth, work/life balance and career benefits

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary?

**Experience**:

- Customer service: 1 year (preferred)



  • Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...


  • Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...


  • Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...


  • Bukit Jalil, Malaysia Parkson Private Label Sdn Bhd Full time

    We are looking for SALES ADVISOR for who are customer-focused and able to handle all store functions in this fast-driven role. - Provide excellent customer service - Be pro-active in achieving sales targets and support operation activities **Job Type**: Contract Contract length: 3 months **Salary**: From RM1,500.00 per month Schedule: - Afternoon shift -...


  • Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: What you will do: - Responsible to achieve the sales KPI through new acquisition and monetization of existing customers - The commercial sales advisor...


  • Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...


  • Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

  • International Bank

    7 months ago


    Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today** **Job Highlights** - Accessible by public transportation - Attractive salary package - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in...


  • Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Profiles that do not meet the requirements will not be considered.** - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and alternative digital banking platforms. **Requirements**: - Graduate / SPM with minimum of 1 year...


  • Bukit Jalil, Malaysia Multibrand Sport Store Sdn Bhd Full time

    **Title **:Customer Service Associate **Location**: Pavilion Bukit Jalil **Working days **:6 days with 2 shifts [ 9.30am-6.30pm | 1pm-10pm ] **Nature of business **:multi brand sport store **Salary range**: Customer Service Associate - RM1,800-RM1,900 **Requirements**: - Minimum SPM & above - Male or female, Malaysia citizenship, 18 -35 years old -...

  • Sport Retail Advisor

    7 months ago


    Bukit Jalil, Malaysia Sport Retail Sdn BHd Full time

    **Sport Advisor / Retail Exe/Customer Service Associate** Lokasi : Pavilion Bukit Jalil Skop kerja (Jadual ditetapkan): - Memastikan dan memahami kehendak dan keperluan pelanggan tentang barangan yang diperlukan. - Menyediakan perkhidmatan pelanggan yang baik, memaklumkan kepada pelanggan tentang promosi dan barangan terlaris. - Memastikan kedai sentiasa...


  • Bukit Jalil, Malaysia Aprove Ventures Sdn Bhd Full time

    This permanent position is well suited to an individual that is looking to advance their career in assisting growing of Start-ups and SMEs and gain hands-on experience in a thriving and supportive workplace. If you have working experience with Financial Institution/Banks and Government agencies such as CGC, SME Bank, SME Corp, Agro Bank, SJPP or any other...


  • Bukit Mertajam, Malaysia Dell Technologies Full time

    **IT Product Management Advisor** To drive innovation in product development at Dell Technologies, we need forward-thinking people on our IT Product Management team. As part of this team, we devise product and solution strategies and product roadmaps, and look to the market for opportunities to make sure our offerings maximize profitability and remain...


  • Bukit Mertajam, Malaysia Dell Technologies Full time

    Advisor, Demand Planning Bukit Mertajam, Malaysia What gives Dell Technologies our competitive advantage? It’s our ability to achieve cost savings as we operate at the cutting edge of technology. Working in an environment that’s as complex as it is critical, our Materials and Procurement team manages a group of indirect categories, such as real estate,...


  • Bukit Bintang, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    Luxury Boutique Advisor Contract: 6 Months - 12 Months Basic Salary: RM3,000 - RM3,500 (only can confirm after interview) Location: Pavillion Kuala Lumpur Age: 18-35 Open to Female and Male Requirement Presentable Look clean, neat and tidy Willing to work on rotational shift. No attendance issues. Great communication and interpersonal skills Job...

  • Beauty Consultant

    4 days ago


    Bukit Jalil, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Beauty Advisor Requirements**: - **_Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics._**: - **_A passion for the beauty industry._**: - **_Experience in sales, retail, or related field may be preferred._**: - **_Excellent customer service and sales abilities._**: - **_Strong communication and interpersonal...


  • Bukit Bintang, Malaysia Parkson Private Label Sdn Bhd Full time

    We are looking for **SALES ADVISOR** for who are customer-focused and able to handle all store functions in this fast-driven role. Kami sedang mencari **PENASIHAT JUALAN **untuk yang memfokuskan pelanggan dan mampu mengendalikan semua fungsi kedai dalam peranan yang dipacu pantas ini. **Job Benefits** Chances to Convert to Full time (Base on...


  • Bukit Bintang, Malaysia Parkson Private Label Sdn Bhd Full time

    We are looking for **SALES ADVISOR** for who are customer-focused and able to handle all store functions in this fast-driven role. Kami sedang mencari **PENASIHAT JUALAN **untuk yang memfokuskan pelanggan dan mampu mengendalikan semua fungsi kedai dalam peranan yang dipacu pantas ini. **Job Benefits** Chances to Convert to Full time (Base on...


  • Bukit Bintang, Malaysia Parkson Private Label Sdn Bhd Full time

    We are looking for **SALES ADVISOR** for who are customer-focused and able to handle all store functions in this fast-driven role. Kami sedang mencari **PENASIHAT JUALAN **untuk yang memfokuskan pelanggan dan mampu mengendalikan semua fungsi kedai dalam peranan yang dipacu pantas ini. **Job Benefits** Chances to Convert to Full time (Base on...

  • Retail Advisor

    4 days ago


    Bukit Bintang, Malaysia IT Business Solutions Sdn Bhd Full time

    Position: Digi Retail Advisor Employment Type: 1 Year Contract (renewable based on performance) Working Location: Nationwide **Salary**: RM 1800 - RM 2000 (Basic) + Commission Job Descriptions: Proactive in approaching customers to identify customer needs Perform sell/cross-sell/upsell of the relevant products and solutions Meet all KPI set and deliver...