Customer Care Associate

1 week ago


Bukit Jalil, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

Putrajaya/ Bukit Jalil / Melawati/ Mid Valley/KL International Airport

JOB DESCRIPTION:

- Act as first point of contact by welcoming customers with a smile, in the retail store.
- Provide customers with product information, demonstrate and explain product features.
- Guide customers to assist them making purchasing decisions.
- Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned
periodically.
- Ensure the overall cleanliness and maintenance of the store.
- Handle refunds and exchanges and associated paperwork.
- Balance cash registers at the end of the shift and make sure that there is sufficient cash change
available for the next shift.
- Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.
- Put up store and window displays for products on promotion.
- Ensure that any discrepancies are communicated to your Reporting Manager immediately.
- Take and resolve customers’ complaints and relay complicated ones to the Reporting Manager.
- Any duties as delegated by your Reporting Manager.
- To maintain and follow all procedures as prescribed by the SOP of the Company from time to time.
**Requirements**:
1. Experience: no experience required.
2. Willing to work 6 days a week either from 10am to 7pm or 1pm to 10pm.
3. Willing to work on weekends.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,300.00 per month

Schedule:

- Rotational shift
Supplemental Pay:

- Commission pay

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Bahasa (required)



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