Customer Service Officer

1 week ago

Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN BHD Full time

**Key Responsibilities**:

- Allocate shifts to external staff in a timely manner, based on client requests and requirements.
- Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.
- Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.
- Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.
- Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.
- Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.
- Prepare and send report to relevant team/department before end of shift.
- Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.
- Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

**Qualifications**:

- Diploma or Bachelor's degree in any field.
- Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.
- Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.
- Flexibility to adapt to changing priorities and requirements.
- Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

**Benefits**:

- Competitive salary commensurate with experience.
- Ongoing training and professional development opportunities.
- Collaborative and supportive work environment.

**Working Hours**:

- 24 HRS (Shift On Rotation).

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia PRISM Full time

    **Description**: This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues...

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia PRISM+ Full time

    This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues for TVs /...

  • Customer Service Officer

    3 days ago

    Bukit Jalil, Malaysia PRISM+ Full time

    This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. - Assist customers in troubleshooting hardware and software issues for TVs / Monitors. - Provide immediate...

  • Customer Service Officer Permanent

    1 week ago

    Bukit Jalil, Malaysia Al-Futtaim Full time

    **Job Detail** Customer Service Officer Location : Bukit Jalil, Kuala Lumpur Salary : RM3,000/month Working Hours : 9am to 6.30pm (WFO) OR 1pm to 10.30pm (WFH), Monday to Fridays on **rotational shifts** - Assist customers in troubleshooting hardware and software issues - Report to managers and liaise with teams from Singapore and the Philippines for daily...

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **_Job Responsibilities : _** - Ensures highest standard of service delivery on personalized phone services to our customers. - Identifies and handles customer enquires completely and accurately. - Resolves customer complaints and problems to the satisfaction of the customer. - Uses customer service and sales skills to optimize the opportunity of each...

  • Customer Service Officer

    2 weeks ago

    Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Responsibilities**: - Ensures highest standard of service delivery on personalised phone services to our customers. - Identifies and handles customer enquires completely and accurately. - Resolves customer complaints and problems to the satisfaction of the customer. - Uses customer service and sales skills to optimize the opportunity of each customer...

  • Customer Service Officer

    3 days ago

    Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

    Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...

  • Customer Service

    7 days ago

    Bukit Jalil, Malaysia Bhavyam Infotech Full time

    **Responsibilities**: - Provide good customer services and maintain good rapport with customers. - Attend to their inquiries and resolve any issues. - Deliver fast response and consistent service. - Initiative driven in completing tasks on time. **Requirements**: - Excellent communication skills, as well as proper grammar in English. - Customer Service or...

  • Client Service Officer

    4 days ago

    Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN. BHD. Full time

    **CLIENT SERVICE OFFICER** **General Overview**: You will assist with the day-to-day operations of the Bureau and/or Homecare sections, by taking shift request from clients and completing each booking by telephone and on the computer system. You will also speak to staff on an ongoing basis, to take availabilities, make changes to information and refer...

  • Customer Service Officer

    1 week ago

    Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **_We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit._** **_Responsibilities: _** - Assist clients in fulfilment of their transaction or servicing requests via the telephone - Achieve first call resolution in all client...