![CIEF worldwide Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Quality Assurance Specialist
3 weeks ago
Quality Assurance Specialist - Customer Service Team
Job Summary: As a Quality Assurance Specialist within our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their shipping experience. You will be responsible for monitoring and assessing interactions between our customer service representatives and customers, identifying areas for improvement, and implementing strategies to enhance overall service quality.
**Responsibilities**:
Monitor Customer Interactions:
- Evaluate customer service representatives' adherence to company policies, procedures, and quality standards.
- Identify both strengths and areas for improvement in customer interactions.
Quality Evaluation:
- Develop and implement quality evaluation guidelines and criteria for customer interactions.
- Conduct comprehensive audits of customer interactions to assess accuracy, professionalism, and effectiveness of responses.
- Provide constructive feedback to customer service representatives based on evaluation results.
Performance Analysis:
- Analyze data and trends from quality evaluations to identify patterns and recurring issues.
- Collaborate with team leaders and managers to address performance gaps and implement targeted training programs.
Training and Coaching:
- Collaborate with training department to develop and deliver training modules to improve customer service representatives' skills and knowledge.
- Provide one-on-one coaching sessions to customer service representatives to enhance their communication and problem-solving abilities.
Reporting:
- Prepare regular reports on quality assessment results, highlighting trends, issues, and improvement recommendations.
- Present findings and insights to management and suggest strategies for enhancing overall customer service quality.
Process Improvement:
- Work with cross-functional teams to identify and address root causes of customer service issues.
- Propose process improvements to enhance efficiency, accuracy, and customer satisfaction.
Customer Feedback:
- Gather customer feedback and incorporate it into the quality evaluation process.
- Use customer feedback to identify areas where the customer service team can excel and areas where improvement is needed.
**Requirements**:
- Advanced skills in using Mic. Excel
- Mandarin Speaker (non-mandarin speaker also can apply)
- Experience at least 1 year
- Commit 3-4 hours per day
**Job Type**: Part-time
**Salary**: RM15.00 per hour
-
Quality Assurance Tester
3 weeks ago
Bukit Jalil, Malaysia Recruit Express Group Full timeExecutes test cases under varying circumstances - Documents and evaluates test results - Detects, logs, and reports program bugs and glitches - Tracks defects and help troubleshoot errors - Review test procedures and develop test scripts - Partners with engineers to drive QA efforts **Job Requirements**: - A Bachelor's Degree in Computer Science,...
-
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Intern - Quality Control
4 weeks ago
Bukit Jalil, Malaysia Uno Nutrition Sdn Bhd Full time* - Assist for food safety and maintaining quality of raw materials and end products (eg, on-site inspection raw materials receive & delivery, etc). - Conduct analysis for raw materials and end products for quality purposes and release report accordingly (eg, Sensory, Basic Test, Particle Size, Powder Rheometer, FTNIR, XRF, etc. - Maintain accurate records...
-
Assistant Quality Assurance Manager
1 week ago
Bukit Mertajam, Malaysia ORIENTAL FASTECH MANUFACTURING SDN BHD Full timeTo delivering comformance of company's products or services to customer. - Managing customer feedback and understanding customer demands and expectations of products and services. - Creates, implements, and maintains quality process control system that advocates quality assurance in lieu of inspection. - To maintaining consistent quality and environmental...
-
Quality Assurance
2 weeks ago
Bukit Jalil, Malaysia Agensi Pekerjaan Synergy Staffing Full time**COMPANY NAME** **:Ajinomoto (Malaysia) Bhd Head Office** **LOCATION** :Lot L1-E-5A and L1-E-5B, Technology Park Malaysia Enterprise, 4, Lebuhraya Sungai Besi, Bukit Jalil, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur **POSITION** : QA Executive **WORKING HOUR** : Monday to Friday **QUALIFICATION**: - Age : 30 - 35 - Gender : Male / Female -...
-
Sales and Marketing Executive
1 day ago
Bukit Jalil, Malaysia Ikonik Eye Specialist & General Health Centre Full timeCriteria/Requirement: - A minimum of five years of business management or sales experience preferably in the FMCG industry - Exposure to supervisory role would be an advantage - A history of successful sales accomplishments from prior or current employment. - A good communicator and team player. - Be a self-starter with a positive mindset and solid...
-
Operations Management Specialist
1 day ago
Bukit Merah, Malaysia Lum Chang Building Contractors Full timeLead Our Projects to SuccessWe are seeking an Operations Management Specialist to play a critical role in the success of our projects at Lum Chang Building Contractors.Your key responsibilities will include:Managing projects from inception to completion;Ensuring timely delivery, cost management, and quality assurance;Leading cross-functional teams to achieve...
-
Quality Assurance
3 weeks ago
Bukit Mertajam, Malaysia KVIK IBS SDN BHD Full time**Responsibilities**: - Organize and manage the QA/QC Department to ensure that products quality comply with legal requirements and management objectives.. - Ensure compliance and continuous improvement efforts toward existing policies, procedures and processes. - Lead the team in investigating/troubleshooting quality issue and setting quality standards. -...
-
ERP Application Specialist
1 week ago
Bukit Jalil, Malaysia Software International Corporation (M) Sdn Bhd Full time**ERP Application Specialist** **Responsibilities** - Lead the analysis, design, implementation, configuration, and support of D365FO modules related to Supply Chain Management and Inventory Management. - Collaborate with cross-functional teams to gather business requirements, translate them into technical specifications, and configure the system...
-
Quality Management Representative
3 weeks ago
Bukit Mertajam, Malaysia AVALANCHE MED SDN BHD Full timeExperience with ISO 13485,main areas of responsibilities are to recommend policies,objectives strategies,including short and long term plans in the implementation. - participate in management decisions on the company's Quality Assurance,Regulatory Affairs, Environtmental systems,policies and practices within the entities of company. - Plan a system for the...
-
Quality Control
1 week ago
Bukit Raja, Malaysia Sperton Malaysia Full time**Duties** - Perform QC activities to ensure the implementation of the quality of the process and products. - Perform the inspection based on required inspection item checking. - Support Line Leader and Team Leader on daily task. - Packaging finish goods and entering data into shopfloor system (computer, scanner, bar code). - Stamped approve and release...
-
Nurse Assistant
3 weeks ago
Bukit Mertajam, Malaysia KPJ PENANG SPECIALIST HOSPITAL Full timenurse assistant KPJ Penang Specialist Hospital fondly known as KPJ Penang is the 19th hospital under the flagship of KPJ Healthcare Berhad, which is owned and managed by Johor Corporation and is the leading group of healthcare provider in Malaysia with more than 30 years experience. By virtue of this symbolic partnership and cohesive network of specialists,...
-
Nurse
3 weeks ago
Bukit Mertajam, Malaysia KPJ PENANG SPECIALIST HOSPITAL Full timenurse KPJ Penang Specialist Hospital fondly known as KPJ Penang is the 19th hospital under the flagship of KPJ Healthcare Berhad, which is owned and managed by Johor Corporation and is the leading group of healthcare provider in Malaysia with more than 30 years experience. By virtue of this symbolic partnership and cohesive network of specialists, the KPJ...
-
Customer Care Specialist
4 weeks ago
Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full timeJob descriptions: - Assist clients in fulfilment of their transaction or servicing requests via the telephone - Achieve first call resolution in all client interactions, where possible - Promote the use of automated channels and its benefits to clients - Leverage on continuous improvement journey by proposing & giving suggestions /recommendations on...
-
QA Tester
1 week ago
Bukit Jalil, Malaysia Recruit Express Full timeExecutes test cases under varying circumstances - Documents and evaluates test results - Detects, logs, and reports program bugs and glitches - Tracks defects and helps troubleshoot errors - Reviews test procedures and develops test scripts - Partners with engineers to drive QA efforts **Requirements**: - Minimum 1 year of QA testing experience -...
-
Procurement Specialist
2 weeks ago
Bukit Jalil, Malaysia Agensi Pekerjaan GMRecruitment Sdn Bhd Full timeDevelop and implement effective procurement strategies to optimize costs and ensure timely delivery of goods and services. - Cultivate and maintain strong relationships with suppliers to ensure the availability of high-quality products and services. - Independently negotiate and finalize procurement agreements with suppliers to achieve favorable terms,...
-
Cafe Crew @ Tealive Pavilion Bukit Jalil
4 weeks ago
Bukit Jalil, Malaysia Tealive Full time**Job Scope**: - To brew coffee or tea and to serve the drinks to customers - Welcoming customers and greet every customer with a big smile and enthusiasm. - Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP - Able to explain all products clearly to customers, and to promote/upsell...
-
F&b Dessert Service Crew
3 weeks ago
Bukit Jalil, Malaysia GONG PEAR SDN BHD Full time**Job Scope**: - To prepare ingredients and bake cook daily for dessert and serve to customers - Welcoming customers and greet every customer with a big smile and enthusiasm. - Ensure every dessert serves to customers are made with passion and have the highest quality standards by following the right SOP - Able to explain all products clearly to customers,...
-
Product Associate
2 weeks ago
Bukit Jalil, Malaysia PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. **Requirements**: - Support Product Development: - Assist the Product...
-
IT Executive
2 weeks ago
Bukit Jalil, Malaysia Plus Xnergy Full time**Responsibilities & Duties**: - Create and develop IT strategy to align with company organization goals. - Provide insight and recommendations on technology trends to help businesses innovate. - Collaborate with department heads to understand technology needs and requirements. - Encourage the development of a collaborative, innovative, and constantly...