Sale Support Specialist

5 months ago

Bukit Jalil, Malaysia MISHU SDN. BHD. Full time

**Responsibilities**:
**Sales Support**:

- Assist the sales team in issuing/checking invoices (correct format & items), collecting payments, and verifying the completeness of relevant documents before passing them to the appropriate departments.
- Collaborate with the finance team to ensure timely and accurate invoicing and payment processing.
- Ensure sales team input data correctly in accounting software in desired format.
- Act as a point of contact for clients inquiries related to invoicing and payment, project progress, providing prompt and professional assistance.
- Act as documentation custodian who is responsible to update sales related documentation including quotation templates, checklists and process and procedure documentation.
- Contact existing clients to get their interest for other services i.e: appointment of tax, audit agent, accounting, payroll, risk management and training needs.

**KYC Compliance**:

- Perform Know Your Customer (KYC) checks on clients based on set SOP.
- Remind clients to complete electronic KYC (eKYC) procedures in a timely manner.
- Maintain up-to-date records of KYC documentation and ensure compliance with regulatory requirements.

**Data Management**:

- Regularly audit data to identify discrepancies, errors, or inconsistencies and take corrective actions as needed.

**CRM Maintenance**:

- Ensure the completeness and accuracy of data in the Customer Relationship Management (CRM) system.
- Work closely with the sales team and fulfilment teams to update and maintain customer records, activities, and interactions within the CRM.
- Generate reports and dashboards to provide insights into sales performance and trends.
- Organize and maintain files and records.

**Project Management**:

- Registration of Enterprise (Sole Proprietorship) and upkeep the record.
- Ensure the progress of selected projects, including Employment Pass and multi-disciplinary projects, is aligned with established timelines and objectives.
- Act as a liaison between the project team and the client, providing regular updates on project status and addressing any concerns or inquiries.
- Undertake special project assigned i.e: data migration to MISHU app, updating products in accounting software.

**Requirement**:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven experience in sales support, data administration, or a similar role.
- Familiarity with invoicing processes, payment collection, and financial documentation.
- Strong understanding of KYC compliance requirements and procedures.
- Proficiency in data management tools and platforms, with experience in migrating data between systems.
- **Excellent attention to detail and accuracy in data entry and analysis.**:

- **Excellent in following process to achieve desired outcome**:

- Effective communication skills, both written and verbal, with the ability to interact professionally with clients and team members.
- Ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.
- Experience with CRM systems, particularly HubSpot or equivalent, is preferred but not required.

**Salary**: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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