Customer Service Leader

4 months ago


Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

**Job Summary**
- The Customer Service Leader plays a crucial role in overseeing and managing the customer service department within an organization.
- This position requires strong leadership skills, a customer-centric mindset, and the ability to develop and implement strategies to enhance the overall customer experience.
- The Customer Service Leader is responsible for leading a team of customer service representatives and ensuring they deliver exceptional service to customers.

**Responsibilities - Team Leadership**:

- Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure their success.
- Set performance expectations, establish clear goals, and monitor individual and team performance to drive continuous improvement.
- Foster a positive and motivating work environment that encourages teamwork, collaboration, and high morale.

**Responsibilities - Customer Experience Enhancement**:

- Develop and implement strategies to enhance the overall customer experience, ensuring customer satisfaction and loyalty.
- Analyze customer feedback, complaints, and trends to identify areas for improvement and implement appropriate solutions.
- Collaborate with cross-functional teams, such as product development and marketing, to address customer needs and deliver optimal solutions.

**Responsibilities - Process Improvement**:

- Evaluate existing customer service processes and systems, identifying opportunities for streamlining and improving efficiency.
- Implement best practices and standard operating procedures to ensure consistent and effective service delivery.
- Monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations and drive continuous improvement.

**Responsibilities - Training and Development**:

- Provide ongoing training and development opportunities to the customer service team, ensuring they have the necessary skills and knowledge to excel in their roles.
- Conduct regular performance evaluations, providing constructive feedback and identifying areas for improvement.
- Stay up to date with industry trends, customer service techniques, and emerging technologies to keep the team informed and equipped with the latest tools and knowledge.

**Responsibilities - Relationship Management**:

- Build and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams, to facilitate effective communication and problem resolution.
- Act as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for upselling or cross-selling.

**Requirements**:

- Bachelor's degree in business administration, communications, or a related field (preferred).
- Proven experience in a customer service leadership role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Problem-solving and decision-making skills.
- Proficient in customer service software and systems.
- Knowledge of customer experience best practices.
- Analytical mindset with the ability to interpret data and generate insights.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge and interest in gaming industry is a plus

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- English Proficiency Self Rating 1(low) to 5(high) - Spoken
- English Proficiency Self Rating 1(low) to 5(high) - Written
- Chinese Proficiency Self Rating 1(low) to 5(high) - Spoken
- Chinese Proficiency Self Rating 1(low) to 5(high) - Written



  • Bukit Jalil, Malaysia SUSHI KIN SDN BHD Full time

    **Job description** **Responsibilities: - ** - Meet and greets guests. - Provide sincere hospitality with smile - Maintain highest level of Service and Customer’s Engagement in all work assignments. - Practice correct grooming and hygiene practices. - Able to serve customer according to Sushi King Standard Operating Procedures. - Responsible for customer...


  • Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...


  • Bukit Jalil, Malaysia Comfori Sdn Bhd Full time

    **Responsibilities**: - To make outgoing calls to promote training courses to potential corporate companies (leads will be given to newbies and at the same time, we will teach how to find own leads) - To make research or background studies on potential clients/companies - To follow SOP of each department’s leaders on daily...


  • Bukit Jalil, Malaysia KKV Supply Chain Sdn Bhd Full time

    Professional development & Unlimited growth opportunities. - Young, Cheerful, & Energetic working culture **Department Leader's Job responsibilities**: **Sales Management**: - Follow up the sales turnover indicators set by the store manager, - Manage staff duty rooster and performance tracking. - Analyse sales data and plan a strategic improvement plan and...


  • Bukit Jalil, Malaysia PRISM Full time

    **Description**: - We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond,...


  • Bukit Jalil, Malaysia PRISM+ Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the...


  • Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    Manage customer inquiries feedback and complaints from all countries on a daily basis. - Provide guidance and standard responses to the team to ensure customer satisfaction. - Lead and oversee the department's CRM project for customer satisfaction acquisition and retention programs. - Develop strategies to increase membership retention rates for all...

  • Customer Service

    1 month ago


    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...


  • Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...


  • Bukit Jalil, Malaysia Talreso Consultancy and Advisory Full time

    Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today. Our contact centres provide a good entry point into the financial services industry and offer tailored development programmers to support career advancement. On a day-to-day basis you will be speaking to upwards of 80 customers a day,...


  • Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

    **Job Summary** - Responsible for providing exceptional customer support and assistance to merchants in an online environment - This role involves addressing merchant and supplier inquiries, resolving complaints, and ensuring a positive experience for involved parties. **Responsibilities** - Issue Resolution: Investigate and resolve customer complaints and...


  • Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

  • Mandarin Speaking

    4 months ago


    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Key Responsibilities**: - To be a 1 stop shop to all consumer banking clients by providing accurate & timely information on product & services, relevant to their needs - Assist clients in the fulfillment of their transaction or servicing requests via the telephone - Achieve first call resolution in all customer interactions, where possible - Promote the...


  • Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    **Overview of the Position**: The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty. **Key Responsibilities**: - Support Customer Support System (CSS) tickets, ensuring they are...


  • Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients; - Assist...

  • Customer Service Lead

    5 months ago


    Bukit Jalil, Malaysia PRISM+ Full time

    This passionate experienced individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The Customer Service Lead will report directly to the Customer Service Manager. **Responsibilities**: - Supervise day-to-day operations in the customer service department while supporting customer...


  • Bukit Jalil, Malaysia PRISM+ Full time

    This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues for TVs /...


  • Bukit Jalil, Malaysia PRISM Full time

    **Description**: This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. **Responsibilities**: - Assist customers in troubleshooting hardware and software issues...


  • Bukit Bintang, Malaysia One Republic Service SDN.BHD Full time

    **Customer Service Representative** **Xiaomi Authorized Service Center, Melaka** **(One Service Republic SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and holidays - Ability...


  • Bukit Bintang, Malaysia One Republic Service SDN.BHD Full time

    **Customer Service Representative** **Xiaomi Authorized Service Center, Melaka** **(One Service Republic SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and holidays - Ability...