Customer Service Specialist

4 days ago

Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time

**Job Summary**
- Responsible for providing exceptional customer support and assistance to merchants in an online environment
- This role involves addressing merchant and supplier inquiries, resolving complaints, and ensuring a positive experience for involved parties.

**Responsibilities**
- Issue Resolution: Investigate and resolve customer complaints and issues in a timely and satisfactory manner. Follow established procedures and guidelines to handle different types of situations, such as payment discrepancies, account auditing, product malfunctions, and account security concerns.
- Product Maintenance: Be vigilant on planned maintenance notifications from various suppliers where the service will be unavailable. Communicate with affected merchants to provide timely updates on maintenance progress from pre-planning to completion.
- Technical Support: Troubleshoot and provide basic technical assistance to customers experiencing difficulties with the service, such as login problems, product loading issues, or payment processing errors. Escalate complex technical issues to the appropriate teams.
- Documentation and Reporting: Accurately document customer interactions, issues, and resolutions in the customer service database or ticketing system. Provide regular reports on customer inquiries, trends, and feedback to the management team
- Knowledge Update: Stay updated with the latest products, features, and industry trends. Attend training sessions and participate in ongoing professional development to enhance product knowledge and customer service skills
- Request Management: Act as focal point and work with Operations team to manage and fulfill onboarding and offboarding service requests.

**Requirements**:

- SPM, High school diploma or equivalent
- Excellent communication skills in English (Written)
- Strong customer service orientation and the ability to remain calm and professional in challenging situations.
- Good problem-solving and decision-making abilities.
- Basic understanding of Social Media tools in providing customer support online via platforms such as web browsers, mobile devices
- Knowledge and interest in gaming industry is a plus

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- English Proficiency Self Rating 1(low) to 5(high) - Spoken
- English Proficiency Self Rating 1(low) to 5(high) - Written
- Chinese Proficiency Self Rating 1(low) to 5(high) - Spoken
- Chinese Proficiency Self Rating 1(low) to 5(high) - Written

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