Customer Service Officer

2 weeks ago

Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN BHD Full time

**Key Responsibilities**:

- Allocate shifts to external staff in a timely manner, based on client requests and requirements.
- Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.
- Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.
- Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.
- Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.
- Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.
- Prepare and send report to relevant team/department before end of shift.
- Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.
- Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

**Qualifications**:

- Diploma or Bachelor's degree in any field.
- Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.
- Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.
- Flexibility to adapt to changing priorities and requirements.
- Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

**Benefits**:

- Competitive salary commensurate with experience.
- Ongoing training and professional development opportunities.
- Collaborative and supportive work environment.

**Working Hours**:

- 24 HRS (Shift On Rotation).

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