Customer Service Officer

2 weeks ago

Bukit Jalil, Malaysia PRISM Full time

**Description**:

- We are seeking a full-time Customer Service Officer based in Malaysia who will be the
heart and soul of PRISM+ to our customers. Being in a high-growth electronics

different customer expectations while providing a WOW outcome to them.
This passionate experienced individual will help us drive up customer satisfaction by
going far beyond, delivering the best possible value and service to our customers. The
Customer Service Officer will report directly to the Customer Service Manager.

**Responsibilities**:

- Provide timely, accurate, and quality responses to customers via various contact
- Assist customers in troubleshooting hardware and software issues for TVs /

Monitors.
- Provide immediate attention to serious cases and escalate for swift resolution

with your manager (if required).
- Provide WOW solutions for our customers. Elevating PRISM+ to have the best

customer service experience among our competitors.
- Identifying common problems and escalating them to management, along with

possible suggestions for improvement, whenever possible.
- Maintaining a polite, helpful, and professional manner.
- Obtaining and sharing customer feedback with colleagues and other

departments to improve product and service.
- Be passionate about the products you deal in and be at the forefront of all the

latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of

customer experience provided by PRISM+.
- Uphold client confidentiality policy.

**Requirements**:

- At least 1 - 3 years of relevant work experience in customer service/customer experience would be an advantage.
- Diploma/Degree holder or equivalent.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize and prioritize work.
- Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
- Experience in the consumer electronics/gaming hardware industry would be an advantage.
- This position will be adopting a work-from-home arrangement whenever required, do ensure that you have all the following:

- Stable internet connection
- Personal computer or laptop
- Headset or earphones

**Benefits**:
1. 14 Days Annual Leave
2. 1 Day Birthday Leave
3. Annual outpatient benefit (Includes dental and optical benefits)
4. Annual increment
5. Performance bonus
6. Free flow snacks and drinks

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