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Customer Service Executive Limited Availability Up
3 weeks ago
Job/Position Title: Customer Service Executive
Location: Bukit Jalil
**Salary**: -3k-3.5k + 300 to 400 (Shift Allowance) + OT
Working Hours 24/7 Rotational Shift (Monthly Rotation)
A. Job Responsibilities Responsibilities:
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling B. Job Requirements Requirements:
- Graduate / SPM with minimum of 2 years’ experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products Job Description Open 2 C. Additional Details
- Location: Bukit Jalil - Nearby LRT Bukit Jalil
KPI: 0k-5k & above - quarterly (depends on the sale that you closed with customers
- Fluent in English
- Supporting MY market
- 9 hrs per day - including 1 hour break
- 5 days working, 2 days off
- 24/7 rotational shift (monthly rotation)
**Salary**: RM3,500.00 - RM3,800.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Bukit Jalil (preferred)
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