Service Desk Analyst
6 months ago
**Responsibilities**:
- The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem and queries.
- To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner
- Attend to query which falls within the scope of Service Desk.
- Keep up to date with changes in the IT systems of the client and industry
- Provide input to resolve end user complaints and dissatisfaction issues
- Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales
- Provide technical input to projects as requested
**Qualifications**
- Bachelor’s degree in relevant field.
**Skills**
- Keep up to date with new and emerging technologies
- Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations
- Attentiveness on center/ individual KPI’s and ensuring to achieve objectives given
- Propose suggestions for team/ center improvements
- Readiness for cross support and work extra hours based on the business requirements
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM10,000.00 per month
Schedule:
- Monday to Friday
- Night shift
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