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Junior Front Desk
2 weeks ago
Our Client runs a host of award-winning massage treatments. The centre helps urbanists to seek out rejuvenating experiences, immersing in healing & relaxation - a meditative therapy for the senses, helping customers escape from their hectic lifestyle, even for a moment.
**Position: Front Office Receptionist**
**Location: Bukit Jalil**
**Responsibilities**
- To promote the sale of services and products available.
- To reply to messages in all social media platform and WhatsApp enquiries.
- Interacting with customers, providing information in answer to inquires about products, and services.
- To ensure customer satisfaction level is maintained high when they visit the spa
- Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
- Handling and resolving customer complaints, or special orders via mail or phone.
- Investigating and correcting errors, following company and customer records.
- To ensure personal and team sales targets are achieved.
- To champion and deliver the brand standard at all times.
- Reporting & completing task given by your direct supervisor.
- To perform as and when necessary task given by management level.
**Requirements**:
- Able to speak in English or Malay fluently. It is an advantage if you could speak Mandarin.
- Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
- Friendly with cheeky personality, possess good interpersonal and communication skills
- Strong disciplines, commitments and self-initiative
- Must be willing to work on shift including working on weekends and public holidays
- Pleasant & cheerful personality.
REMUNERATION PACKAGES:
- Basic Salary: RM 1,800 to RM 2,500, with commissions
- Allowances: Transport Allowance
EPF, SOCSO, EIS
Benefit:
- Hostel: Provided
- Medical Coverage
- Annual bonus
- Company trips
- Uniforms provided
- Training provided
- Overtime Pay
**Working Days & Hours: 2 days off per week - (weekdays only)**
**Morning Shift: 10.00am - 7.00pm**
**Afternoon Shift: 12.00pm - 9.00pm**
**(1 hour lunch break)**
**Job Types**: Full-time, Permanent
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Commission pay
**Experience**:
- junior front desk in a spa or wellness centre: 1 year (required)
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