Service Desk Analyst

1 week ago

Bukit Jalil, Malaysia Abhidi Solution Full time

**Responsibilities:

- **
- Provide VIP support.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations

**Technical Requirements**:

- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:

- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support

**Soft Skills**:

- **Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology

**Other Skills / Experience**
- Ability to learn and adapt to new technologies and additional responsibilities and challenges.
- Logical thinking and situation / conflict management.

**Salary**: Up to RM10,000.00 per month

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call

  • Service Desk Analyst

    2 weeks ago

    Bukit Jalil, Malaysia Abhidi Solution Private Limited Full time

    Responsibilities: The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem and...

  • Service Desk Analyst

    7 days ago

    Bukit Jalil, Malaysia Abhidi Solution Private Limited Full time

    **Responsibilities**: - The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related...

  • Front Desk Customer Service

    3 weeks ago

    Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full time

    Responsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...

  • Front Desk Customer Service

    2 weeks ago

    Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full time

    Responsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...

  • Service Desk Analyst

    2 weeks ago

    Bukit Jalil, Malaysia Abhidi Solution Full time

    **Responsibilities: - * Provide VIP support. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and...

  • Service Desk Analyst

    2 weeks ago

    Bukit Jalil, Malaysia Abhidi Solution Full time

    **Responsibilities: - * Provide VIP support. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and...

  • IT Service Desk Analysts

    2 weeks ago

    Bukit Jalil, Malaysia AG Staffing Malaysia Full time

    Expectations from the Role Should possess good communication skills. Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.Desired Competencies (Technical/Behavioral Competency)Must-Have Strong English & Mandarin Communication and interpersonal skills. Should have good experience in...

  • Service Desk Analyst

    4 weeks ago

    Bukit Jalil, Malaysia Abhidi Solution Full time

    **Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

  • Service Desk Analyst

    2 weeks ago

    Bukit Jalil, Malaysia Abhidi Solution Full time

    **Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

  • Junior Front Desk in Bukit Jalil

    3 weeks ago

    Bukit Jalil, Malaysia Polymorph Recruitment Full time

    Our Client runs a host of award-winning massage treatments. The centre helps urbanists to seek out rejuvenating experiences, immersing in healing & relaxation - a meditative therapy for the senses, helping customers escape from their hectic lifestyle, even for a moment. **Position: Junior Front Desk** **Location: Mont Kiara & Bukit Jalil KL (2...

  • Intern, Data Analyst

    3 weeks ago

    Bukit Jalil, Malaysia Tactful Full time

    Position Title: Data Analyst / Business Analyst Intern Working Hours/Mode: Weekdays 9:00 AM - 6:00 PM / Hybrid, Flexible Allowance: Starting from RM 600, plus travel and meal allowances when on-site Location: Bukit Jalil, Kuala Lumpur (Malaysia) **About Us**: Tactful is a talent agency specializing in recruiting expertise for niche domains. This position...

  • Receptionist / Front Desk / Customer Service

    3 weeks ago

    Bukit Jalil, Malaysia Dental Home Link 2 Bukit Jalil Full time

    _**Trainings will be provided. Fresh graduates are welcomed to apply. No prior experience needed.**_ - Wiling to travel to **BUKIT JALIL**: - Able to communicate in English and Malay / Mandarin. - Eager to learn, have a friendly personality and is easily approachable by others. - Willing to work on weekends and at night (Shifts), in rotational shift - **Job...

  • Receptionist / Front Desk / Customer Service

    3 weeks ago

    Bukit Jalil, Malaysia Dental Home Pavilion Bukit Jalil Full time

    _**Trainings will be provided. Fresh graduates are welcomed to apply. No prior experience needed.**_ - Wiling to travel to **PUCHONG BANDAR PUTERI **/ **BUKIT JALIL**: - Able to communicate in English and Malay / Mandarin. - Eager to learn, have a friendly personality and is easily approachable by others. - Willing to work on weekends and at night (Shifts),...

  • Business Analyst

    2 weeks ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...

  • Business Analyst

    3 months ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    4 weeks ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    2 weeks ago

    Bukit Jalil, Malaysia Merchant Acquisition Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    1 week ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    3 weeks ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    2 weeks ago

    Bukit Jalil, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...