Service Desk Analyst- Japanese Speaker

2 weeks ago


Bukit Jalil, Malaysia Abhidi Solution Private Limited Full time

**GENERAL SUMMARY**

**Responsibilities**:

- **User Support**:

- Troubleshoot hardware, software, and network issues, guiding users through resolution steps.
- **Incident Management**:

- Log, track, and prioritize incidents using the ticketing system.
- Escalate complex issues to appropriate support teams while ensuring timely resolution.
- **Customer Communication**:

- Maintain clear and timely communication with end-users regarding the status of their reported issues.
- Provide step-by-step instructions and training to users for common technical problems.
- **Documentation**:

- Create and update knowledge base articles for common issues and resolutions.
- Document troubleshooting steps and solutions to build a comprehensive support resource.
- **Collaboration**:

- Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience.
- Participate in team meetings and contribute to ongoing process improvements.
- **User Education**:

- Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.
- Create user-friendly guides to empower users to troubleshoot common problems independently.

**Skills**:

- JLPT Certification is mandatory
- Strong problem-solving and analytical skills.
- Familiarity with ITIL best practices is a plus.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Exceptional communication and interpersonal skills.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM12,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Monday to Friday


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