Service Desk Analyst- Japanese Speaker
7 months ago
**GENERAL SUMMARY**
**Responsibilities**:
- **User Support**:
- Troubleshoot hardware, software, and network issues, guiding users through resolution steps.
- **Incident Management**:
- Log, track, and prioritize incidents using the ticketing system.
- Escalate complex issues to appropriate support teams while ensuring timely resolution.
- **Customer Communication**:
- Maintain clear and timely communication with end-users regarding the status of their reported issues.
- Provide step-by-step instructions and training to users for common technical problems.
- **Documentation**:
- Create and update knowledge base articles for common issues and resolutions.
- Document troubleshooting steps and solutions to build a comprehensive support resource.
- **Collaboration**:
- Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience.
- Participate in team meetings and contribute to ongoing process improvements.
- **User Education**:
- Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.
- Create user-friendly guides to empower users to troubleshoot common problems independently.
**Skills**:
- JLPT Certification is mandatory
- Strong problem-solving and analytical skills.
- Familiarity with ITIL best practices is a plus.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Exceptional communication and interpersonal skills.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM12,000.00 per month
**Benefits**:
- Health insurance
- Work from home
Schedule:
- Monday to Friday
-
Service Desk Analyst
7 months ago
Bukit Jalil, Malaysia Abhidi Solution Private Limited Full time**Responsibilities**: - The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related...
-
Service Desk Analyst
7 months ago
Bukit Jalil, Malaysia Abhidi Solution Full time**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...
-
Sales Executive
7 months ago
Bukit Mertajam, Malaysia Talent Houz Consulting & Services Full time**Job Title: Sales Executive (Japanese Speaker)** **Location: Seremban** **Salary Range: RM3500-RM4500** **Industry: Automotive OEM Manufacturer** **Responsibilities**: - To establish, develop and maintain business relationships with current and prospective customers to generate new business. - To develop clear and effective written business proposals...
-
Retail Merchandiser
10 hours ago
Bukit Jalil, Malaysia Times Consult Full time**What is your mission?** - Collaborating with suppliers, manufacturers, and retailers to ensure proper execution of merchandising plans. - Assisting on new store development including preparation, creating sales floor, etc. (Opening new stores in Asean area) - Creating product leaflet, POP advertisement, assembly instruction(Instruction and training is...
-
(Origin Thai Speaker) Merchandise Department
6 months ago
Bukit Jalil, Malaysia NITORI RETAIL (MALAYSIA) SDN. BHD. Full timeJob scope: ・Support and assist for launching several new stores throughout in ASEAN regions. (Preparing layout, floor set up, POP, supporting operation once store opens.) ・Creating product leaflet, POP, advertisement, assembly instruction in multi language. (Instruction and training is provided to obtain new skills and knowledge) ・Support and assist on...
-
Front Desk Customer Service
7 months ago
Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full timeResponsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...
-
Front Desk Customer Service
7 months ago
Bukit Jalil, Malaysia Ozhean Asthetics Sdn Bhd Full timeResponsible for front desk function and guest reception. - Attend to all patients' inquiries at the reception counter. - Attend to all incoming calls/messages appropriately and courteously. - Patient registration and appointment scheduling. - Dispensing medications and consumables and payment collection - Provide administrative support. - Record medical...
-
Merchandise Department Assistant Japanese Speaker
7 months ago
Bukit Jalil, Malaysia timesconsult (Recruitment Firm) Full time**What is your mission?** - Support/assist on new store development (Preparation, Creating sales floor) (Opening new stores in Asean area) - Create product leaflet, POP advertisement, assembly instruction (Instruction and training is provided) - Support/assist on existing stores (Maintaining sales floor, prepare and execute promotions) **Who are we...
-
Sales (Japanese Speaker)
6 months ago
Bukit Bintang, Malaysia Reeracoen Malaysia Full time**Overview**: **Salary**: 6,000 MYR ~ 10,000 MYR**Industry**: Trading Firm- Responsible for B2B sales to Manufacturing companies (Especially electric companies) Product: Factory Automation machine, SMT machines...etc. - Customer/Area: Manufacturing companies in Selangor, Melaka. - Details- Visit existing clients and maintain the relationship with them. -...
-
Service Desk Analyst
7 months ago
Bukit Jalil, Malaysia Abhidi Solution Full time**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...
-
Service Desk Analyst
7 months ago
Bukit Jalil, Malaysia Abhidi Solution Full time**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...
-
Bukit Bintang, Malaysia Reeracoen Malaysia Full time**Job Function**: Custmer support/service - ** Industry**: Call Center - ** Job Description**: Overall Responsibilities: - Modify, change and/or cancel existing reservations; - Make outbound calls to hotels/guests to arrangement special requests; - Act as liaison between guest and hotel to resolve complaints; - Manage relationships with hotels by providing...
-
Intern, Data Analyst
7 months ago
Bukit Jalil, Malaysia Tactful Full timePosition Title: Data Analyst / Business Analyst Intern Working Hours/Mode: Weekdays 9:00 AM - 6:00 PM / Hybrid, Flexible Allowance: Starting from RM 600, plus travel and meal allowances when on-site Location: Bukit Jalil, Kuala Lumpur (Malaysia) **About Us**: Tactful is a talent agency specializing in recruiting expertise for niche domains. This position...
-
Receptionist / Front Desk / Customer Service
7 months ago
Bukit Jalil, Malaysia Dental Home Link 2 Bukit Jalil Full time_**Trainings will be provided. Fresh graduates are welcomed to apply. No prior experience needed.**_ - Wiling to travel to **BUKIT JALIL**: - Able to communicate in English and Malay / Mandarin. - Eager to learn, have a friendly personality and is easily approachable by others. - Willing to work on weekends and at night (Shifts), in rotational shift - **Job...
-
Receptionist / Front Desk / Customer Service
7 months ago
Bukit Jalil, Malaysia Dental Home Pavilion Bukit Jalil Full time_**Trainings will be provided. Fresh graduates are welcomed to apply. No prior experience needed.**_ - Wiling to travel to **PUCHONG BANDAR PUTERI **/ **BUKIT JALIL**: - Able to communicate in English and Malay / Mandarin. - Eager to learn, have a friendly personality and is easily approachable by others. - Willing to work on weekends and at night (Shifts),...
-
Digital Marketing
7 months ago
Bukit Jalil, Malaysia Rainmakers Property Management Sdn Bhd Full time**Position: Digital Marketing (Mandarin Speaker)** **Job Types**: Full-time, Permanent Salary Range: RM 3,000.00 Experience: 1-2 years Working Hours : 10am - 7pm (Mon - Fri) Location: Bukit Jalil (Next to Pavilion 2) **Job Scope**: - To develop new industries to grow the overall sales of the company. - To prepare, analyse and manage all digital...
-
Digital Marketing
7 months ago
Bukit Jalil, Malaysia Rainmakers Property Management Sdn Bhd Full time**Position: Digital Marketing (Mandarin Speaker)** **Job Types**: Full-time, Permanent Salary Range: RM 3,000.00 Experience: 1-2 years Working Hours : 10am - 7pm (Mon - Fri) Location: Bukit Jalil (Next to Pavilion 2) **Job Scope**: - To develop new industries to grow the overall sales of the company. - To prepare, analyse and manage all digital...
-
Business Analyst
7 months ago
Bukit Jalil, Malaysia IT Consulting Company Full time**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...
-
Business Analyst
7 months ago
Bukit Jalil, Malaysia IT Consulting Company Full time**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...
-
Business Analyst
7 months ago
Bukit Jalil, Malaysia IT Consulting Company Full time**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...