[japanese Speaker] Customer Service Representative
5 days ago
**Job Function**:
Custmer support/service
- **
Industry**:
Call Center
- **
Job Description**:
Overall Responsibilities:
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
- **
Requirement**:
- Fresh graduate big welcome
- JLPT - N1, N2
- **
Other Language**:
English, Japanese
- **
Benefit**:
Basic = RM 7,000
Language Allowance = RM 1,000
- TOTAL SALARY (MAX) = RM 9,120
- Flex benefit - RM3,000 per annum (Pro-rated for new hire) - Medical, dental, optical, mobile fee, flight ticket, IT gadgets
- Annual leave - 15 days per year (Pro-rated for new hire)
- Sick leave - 15 days per year
- Birthday leave - 1 day (To utilize during birthday month only)
- Parental/Child care leave - 3 days per year (Applicable for confirmed employee only)
- 3 types of insurance - Group Hospitalization and Surgical (Covered for employee & dependant - inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
- 1-way flight ticket from home country to Malaysia (Purchase by Company)
- PCR and Quarantine cost reimbursement (Pay and claim basis by Employee)
- 7 days 6 nights temporary accommodation in Malaysia (Book by Company)
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